Regional Director of Maintenance (West)

Job summary

The Regional Director of Maintenance provides strategic and operational leadership for all regional maintenance activities to ensure aircraft safety, compliance, and availability. They are responsible for managing maintenance teams, coordinating logistics, and acting as the primary liaison with technical support and vendors.

Job details

For nearly 50 years, Custom Helicopters has been a trusted leader in Canadian aviation. Operating a fleet of 45 helicopters with operations across Canada and beyond, our team supports critical missions including emergency medical services, search and rescue, wildfire suppression, mineral exploration, utility and powerline support, and heavy lift operations. Custom Helicopters promotes a highly skilled workforce built on mutual respect, supporting both personal and professional growth. We offer competitive compensation, full benefits, a pension plan (RRSP), and an Employee Share Purchase Plan (ESPP) to support long‑term career development. Driven by our commitment to Safety, Quality, & Value, we provide dependable aviation solutions in some of the most challenging environments. Every mission reflects our focus on precision, professionalism, and the people we serve. Reporting to the Vice President, Maintenance, the Regional Director of Maintenance (West) is accountable for the safe, compliant, and efficient leadership of all regional maintenance operations. This role provides strategic and operational oversight across maintenance planning, execution, resource coordination, and technical support activities, ensuring aircraft availability and operational readiness are achieved in accordance with Canadian Aviation Regulations, manufacturer requirements, and company policies and procedures. Responsibilities: Provide strategic and operational leadership for all regional maintenance activities in support of safe, reliable, and efficient helicopter operations. Partner closely with the Vice President, Maintenance to address operational priorities, maintenance risks, and resource requirements across the region. Oversee and coordinate regional maintenance, repair, modification, inspection, and overhaul activities to ensure aircraft availability and regulatory compliance. Lead, coach, and support the regional maintenance team by setting expectations, fostering accountability, and promoting continuous development. Act as the primary regional liaison with aircraft, engine, and component technical support representatives, approved maintenance organizations, and key vendors. Ensure all regional maintenance activities are conducted safely and in full compliance with company procedures, approved maintenance programs, manufacturer technical data, and applicable Canadian Aviation Regulations. Ensure maintenance priorities, aircraft status, and operational impacts are communicated clearly and proactively to the Operations Centre and other internal stakeholders. Perform aircraft maintenance as required to support operational requirements and business continuity. Manage aircraft-on-ground situations by leading troubleshooting efforts and coordinating technical response, parts procurement, logistics, and recovery actions. Coordinate regional inventory and material requirements with the central procurement team to support planned and unplanned maintenance activity. Support vendor engagement related to maintenance services, material acquisition, repair status, and shipment tracking as required. Identify, recommend, and implement process improvements that enhance maintenance planning, technical support, operational efficiency, and service reliability. Contribute as a key member of the broader maintenance leadership team, supporting company-wide performance, standardization, and continuous improvement initiatives. Perform other related duties as assigned. Qualifications: Demonstrated experience leading maintenance operations, including maintenance planning, logistics coordination, execution oversight, and team leadership in a complex operational environment. Hold a valid Transport Canada Aircraft Maintenance Engineer License with an M1 or M2 rating. Extensive rotary-wing maintenance experience is strongly preferred, ideally within a multi-base or geographically dispersed operation. Strong working knowledge of Canadian Aviation Regulations, approved maintenance programs, and OEM technical data. Strong interpersonal and stakeholder management skills, with the ability to influence and collaborate effectively across internal teams, customers, vendors, and external partners. Sound business acumen, including an understanding of budgeting, cost control, operational performance, and strategic planning. Excellent communication, computer, planning, time management, and organizational skills, with the ability to manage multiple priorities in a dynamic operating environment. Custom Helicopters is committed to equitable and inclusive hiring practices and welcomes applications from all qualified individuals. We thank all applicants for their interest, and only those selected for an interview will be contacted.

What you’ll do

The Regional Director of Maintenance provides strategic and operational leadership for all regional maintenance activities to ensure aircraft safety, compliance, and availability. They are responsible for managing maintenance teams, coordinating logistics, and acting as the primary liaison with technical support and vendors.

Requirements

Candidates must hold a valid Transport Canada Aircraft Maintenance Engineer License with an M1 or M2 rating. Extensive experience in rotary-wing maintenance and leadership within complex, multi-base operational environments is required.

Benefits

• Competitive compensation • Full benefits • Pension plan (RRSP) • Employee Share Purchase Plan (ESPP)

Listed skills

• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Maintenance planning
• Logistics coordination
• Team leadership
• Strategic planning
• Regulatory compliance
• Troubleshooting
• Budgeting
• Cost control
• Stakeholder management
• Technical support
• Aircraft maintenance
• Operational performance
• Vendor management
• Process improvement
• Communication skills
• Time management
• Helicopter Operation
• Influencing Skills
• Continuous Development
• Cost Control
• Operational Efficiency
• Operational Performance Management
• Professionalism
• Accountability
• Organizational Skills
• Operation Maintenance
• Planning
• Logistics
• Aircraft Maintenance
• Technical Support
• Business Acumen
• Business Continuity
• Strategic Planning
• Communication
• Procurement
• Regulatory Compliance
• Continuous Improvement Process
• Employee Stock Purchase Planning
• Virtual Teams
• Leadership
• Heavy Lift
• Operations
• Purchasing
• Stakeholder Management
• Time Management
• Team Leadership
• Troubleshooting (Problem Solving)
• Wildfire Suppression
• Process Improvement
• Coordinating

Job areas

• Management & Leadership
• Engineering
• Transportation
• Logistics
• Security & Safety
• Maintenance Director
• Maintenance Manager
• Mechanical Engineering Technicians
• First-Line Supervisors of Mechanics, Installers, and Repairers