Field Service Manager – Canada

Custom Truck One Source (CTOS) is expanding our Canada team and is looking for a Field Service Manager to support our growing operations. CTOS operates 40 locations across Canada and the U.S.. This role is on-site and can be based out of any CTOS Canada location. Ayr, Ontario, Calgary or Edmonton, Alberta We specialize in truck-mounted hydraulic utility equipment, including: Aerial bucket trucks, Digger derricks, Hi-rail trucks, Cranes and other utility and heavy equipment As a Field Service Manager, you’ll play a critical role in coordinating field operations, supporting technicians, and ensuring exceptional service delivery to our customers. What You’ll Do Dispatch and coordinate Field Service Technicians for all offsite work Troubleshoot, repair, and maintain equipment (aerials, cranes, digger derricks, hi-rail, etc.) in shop and field environments Review and verify technician work; escalate issues as needed Manage incoming service calls and assign resources accordingly Maintain compliance with Canada Transport regulations and technician logs Review inspection reports, repair orders, and timecards for accuracy Update and maintain the Customer Interaction Center daily Communicate with customers and internal teams to minimize equipment downtime Partner with the Service Manager to improve operations and customer satisfaction Support scheduling, including on-call rotations and reporting Travel as needed (25% +) based on business needs Ensure adherence to safety standards and participate in CTOS and OEM training What We’re Looking For High School Diploma or equivalent Journeyman or Red Seal Heavy Equipment Technician (or equivalent experience) 5+ years of experience in heavy equipment, truck, or construction machinery repair Strong knowledge of: Hydraulics Electrical systems Chassis and track equipment Utility equipment (cranes, digger derricks, hi-rail) Ability to read and interpret technical manuals and diagnostics Strong leadership, communication, and problem-solving skills Comfortable using laptops/diagnostic tools The Ideal Candidate Hands-on leader who leads by example Highly collaborative and solutions-oriented Committed to safety, quality, and customer satisfaction Thrives in a fast-growing, team-focused environment Benefits Life Insurance Accidental Death & Dismemberment (AD&D) Dependent Life Insurance Short-Term Disability (STD) Long-Term Disability (LTD) Extended Health Care Coverage Virtual Health Services Employee Assistance Program (EAP) & Travel Assistance RRSP (Registered Retirement Savings Plan) Paid Vacation, Holidays & Sick Days

Coordinate field operations by dispatching technicians and managing service calls to minimize equipment downtime. Perform hands-on troubleshooting and repair of truck-mounted hydraulic utility equipment while ensuring compliance with safety and transport regulations.

Requires a High School Diploma and a Journeyman or Red Seal Heavy Equipment Technician certification. Candidates must have over 5 years of experience in heavy equipment repair with strong knowledge of hydraulics and electrical systems.

• Life Insurance • Accidental Death & Dismemberment (AD&D) • Dependent Life Insurance • Short-Term Disability (STD) • Long-Term Disability (LTD) • Extended Health Care Coverage • Virtual Health Services • Employee Assistance Program (EAP) • Travel Assistance • RRSP (Registered Retirement Savings Plan) • Paid Vacation • Holidays • Sick Days

• Customer servicePreferred
• Problem solvingPreferred
• LeadershipPreferred
• Safety CompliancePreferred

Identified from the job description. Confirm important requirements above.

• Dispatching
• Equipment Troubleshooting
• Hydraulics
• Electrical Systems
• Chassis and Track Equipment
• Technical Manual Interpretation
• Leadership
• Problem-Solving
• Diagnostic Tools
• Customer Service
• Resource Management
• Safety Compliance

• Trades
• Management & Leadership
• Manufacturing
• Transportation
• Construction

Minimum education

High school

Minimum experience

5+ years

Apply by

Oct 2, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level