RENTAL ASSISTANT

Job summary

The Rental Assistant will manage rental contracts, documentation, and inventory coordination to support sales and rental operations. They will also communicate with customers and internal departments to ensure equipment availability and efficient transaction processing.

Job details

Custom Truck One Source (CTOS)11102 261 Street, Acheson, AB T7X 6C7 EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY. At Custom Truck One Source (CTOS), we provide specialized truck and heavy equipment solutions across North America. Through equipment sales, rentals, service, parts, customization, financing, and asset management, we help customers succeed while creating rewarding career opportunities for our employees. We are seeking a highly organized and customer-focused Rental Assistant to join our team in Acheson, Alberta. This role is critical to supporting our Rental and Sales operations by ensuring contracts, documentation, inventory coordination, and customer communications are handled accurately and efficiently. If you enjoy working in a fast-paced environment, thrive on organization and attention to detail, and want to be part of a growing industry leader, we encourage you to apply. THE IDEAL CANDIDATE You are a proactive and detail-oriented professional with strong administrative and customer service skills. You enjoy working collaboratively across departments, balancing multiple priorities, and delivering exceptional support to both internal teams and customers. Experience in equipment rental, heavy equipment, trucking, construction, or dealership operations is highly valued. KEY RESPONSIBILITIES * Support day-to-day administrative functions for the Rental and Sales departments. * Manage rental contracts and related documentation, ensuring timely and accurate processing. * Verify and maintain customer insurance documentation for rental equipment. * Coordinate rental and sales paperwork to ensure smooth transaction completion. * Track equipment maintenance and repair downtime. * Communicate professionally with customers regarding rental agreements, equipment status, and documentation requirements. * Coordinate with Rental, Sales, Parts, Service, Body Shop, and Accounting teams to ensure equipment availability. * Attend daily inventory meetings and maintain awareness of equipment availability and timelines. * Process equipment check-in and check-out activities. * Prepare reports, schedules, and operational documentation as needed. * Coordinate freight and transportation paperwork for inbound and outbound equipment. * Identify opportunities to improve processes and administrative efficiencies. QUALIFICATIONS REQUIRED * 2+ years of administrative, customer service, rental coordination, dealership, or related experience. * Strong organizational skills with the ability to manage multiple priorities and deadlines. * Proficiency with Microsoft Office (Word, Excel, Outlook). * Excellent verbal and written communication skills. * Strong attention to detail and accuracy. PREFERRED * Experience in heavy equipment, truck, construction equipment, rental, dealership, or industrial service environments. * Experience processing contracts, insurance documentation, or fleet-related paperwork. * Post-secondary education in Business Administration or a related field. WHY JOIN CTOS? * Comprehensive benefits package * Career growth opportunities * Stable and growing company * Collaborative team environment * Industry-leading equipment and customer base

What you’ll do

The Rental Assistant will manage rental contracts, documentation, and inventory coordination to support sales and rental operations. They will also communicate with customers and internal departments to ensure equipment availability and efficient transaction processing.

Requirements

Candidates must have at least 2 years of experience in administration, customer service, or rental coordination. Proficiency in Microsoft Office and strong organizational skills are required, with preference given to those with experience in heavy equipment or dealership environments.

Benefits

• Comprehensive benefits package
• Career growth opportunities

Listed skills

• Administrative Support · Preferred
• Customer service · Preferred
• Inventory management · Preferred
• Documentation · Preferred
• Microsoft Office · Preferred
• Communication · Preferred
• Attention to detail · Preferred
• Data entry · Preferred
• Reporting · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Customer service
• Rental coordination
• Contract management
• Inventory management
• Documentation
• Microsoft Office
• Communication
• Attention to detail
• Organizational skills
• Heavy equipment knowledge
• Logistics coordination
• Data entry
• Reporting
• Problem solving
• Report Writing
• Equipment Maintenance
• Organizational Skills
• Administrative Functions
• Microsoft Word
• Microsoft Excel
• Accounting
• Asset Management
• Convergent Technologies Operating Systems
• Construction
• Business Administration
• Customer Service
• Heavy Equipment
• Customer Communications Management
• Sales
• Microsoft Outlook
• Operations
• Sales Operations
• Process Improvement
• Coordinating
• Balancing (Ledger/Billing)
• Detail Oriented

Job areas

• Administrative
• Customer Service & Support
• Logistics
• Construction
• Sales
• Rental Assistant
• Equipment Rental Manager
• Retail and Wholesale Trade Managers
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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