Strategy & Operations Manager (IC)

Job summary

The Strategy & Operations Manager will support cross-business strategy and operations by driving strategic initiatives and managing the operating rhythm of the Diversified Commercial Solutions organization. This role involves creating content for senior leadership, ensuring financial transparency, and fostering growth through cross-functional collaboration.

Job details

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Hiring preference given to candidates available to work east coast hours. Position Summary Diversified Commercial Solutions (DCS) is an Aetna organization comprised of 10 distinct specialty businesses with a wide range of product offerings for plan sponsors, spread across 6 teams: Third Party Administrator (TPA) Retail and Wholesale, Aetna International, Student Health, Federal Plans, Dental & Vision, and Supplemental Health. The objective of this role is to support the critical cross-business strategy and operations function within DCS, enable strong execution to meet business goals and financial targets, and foster a culture of growth and innovation. This individual contributor role reports directly to the DCS Chief of Staff and partners closely with the DCS leadership team (AVP, VP, and SVP level stakeholders) to run the operating rhythm and drive strategic initiatives from concept to execution. Enable transparency of the financial health and progress of business priorities through our DCS management process, which includes recurring deliverables, reporting cadences, and select ad hoc projects Own cross-functional strategic initiatives, such as our cross-sell strategy, with end-to-end responsibility Identify opportunities to improve the engagement model with partner organizations in a highly complex and matrixed environment Create compelling content for internal forums (e.g., townhalls, virtual leadership conferences, senior executive leadership) and high-visibility external events (e.g., sales summits, broker engagement events) Required Qualifications 3+ years of experience in strategy, operations, or a related field, with healthcare insurance industry experience preferred Strong business acumen and problem-solving skills Experience preparing content for senior leaders and executive audiences Resourceful operator who demonstrates ownership and strong accountability Strong verbal and written communication skills High proficiency in PowerPoint and Excel Preferred Qualifications Successful track record of collaborating with stakeholders in cross-functional or matrixed organizational structures AI proficiency and hands-on experience using AI tools to supplement work capacity Education Bachelor's degree in a business field such as business administration, finance, economics, and/or marketing or equivalent work experience. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $54,300.00 - $159,120.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 09/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

What you’ll do

The Strategy & Operations Manager will support cross-business strategy and operations by driving strategic initiatives and managing the operating rhythm of the Diversified Commercial Solutions organization. This role involves creating content for senior leadership, ensuring financial transparency, and fostering growth through cross-functional collaboration.

Requirements

Candidates must have at least 3 years of experience in strategy or operations, preferably within the healthcare insurance industry. Proficiency in PowerPoint and Excel is required, along with strong communication skills and the ability to work in a complex, matrixed environment.

Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs

Listed skills

• Problem solving · Preferred
• Operations Management · Preferred
• Financial Reporting · Preferred
• Data analysis · Preferred
• Microsoft Excel · Preferred
• Project management · Preferred
• Process Improvement · Preferred
• Stakeholder Management · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Strategy
• Operations management
• Business acumen
• Problem-solving
• Executive communication
• Stakeholder management
• Project management
• PowerPoint
• Excel
• AI tools
• Financial reporting
• Cross-functional collaboration
• Data analysis
• Strategic planning
• Process improvement
• Resourcefulness
• Insurance Industry
• Cross-Selling
• Accountability
• Time Off Management
• Compassion
• Microsoft Excel
• Artificial Intelligence
• Business Acumen
• Business Administration
• Management
• Communication
• Economics
• Finance
• Sales
• Geography
• Leadership
• Marketing
• Innovation
• Problem Solving
• Operations
• Microsoft PowerPoint
• Business Strategies
• Wholesaling
• Business Priorities

Job areas

• Healthcare
• Management & Leadership
• Finance & Accounting
• Consulting
• Strategy and Operations Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers