MSP Channel Manager

MSP Channel Manager Job Description CyberClan provides enterprise security, and human response to small and midsize enterprises and channel partners through comprehensive risk assessment services, 24/7/365 managed detection and response services, and lightning-fast breach response. Formerly known as Network Test Labs established in Canada and specializing in vulnerability assessments and penetration testing in the gaming industry, CyberClan has grown from three employees in 2006 in one market to over 75 employees with clients in nine countries and offices in the United Kingdom, Canada, Australia and the United States as a leading Managed Services Provider. Our mission is to make the online world a safer and more secure place by delivering sophisticated cybersecurity solutions in a highly personalized — and human — way. CyberClan is seeking a dynamic, commercially driven, and strategic MSP Channel Manager to lead the expansion and long-term growth of our global Managed Service Provider (MSP) partner ecosystem. This role is ideal for a cybersecurity channel professional who deeply understands the MSP business model, knows how to build scalable partner programs, and can drive measurable revenue growth through strategic partnerships, enablement, and market expansion initiatives. As a key member of our growth organization, you will play a critical role in accelerating MSP- sourced and MSP-influenced revenue across multiple regions and service lines. You will be responsible for identifying, recruiting, onboarding, and growing high-value MSP partnerships that align with CyberClan’s strategic objectives and global expansion plans. This includes developing and executing channel growth strategies, expanding CyberClan’s footprint within existing and emerging markets, and creating joint go-to-market initiatives that increase pipeline generation, recurring revenue, and long-term partner engagement. You will work cross-functionally with sales leadership, marketing, and delivery to build scalable partner motions, optimize partner performance, and ensure MSPs are equipped to successfully position and sell CyberClan’s cybersecurity and incident response services. The role requires strong relationship management, strategic planning, business development, and operational execution capabilities, with a focus on driving partner profitability, increasing market penetration, and building lasting strategic alliances within the global MSP community. This is a remote role with global reach and significant opportunity to influence CyberClan’s channel growth strategy, partner footprint, and long-term revenue expansion. Key Responsibilities Channel Development & Strategy Build and manage strategic relationships with MSP partners to drive revenue growth, recurring services adoption, and market expansion Identify and recruit new MSP and channel partners aligned with CyberClan’s cybersecurity services, target industries, and geographic growth strategy Develop and execute partner business plans focused on pipeline generation, partner engagement, and long-term account growth Collaborate with partners on joint sales initiatives, account mapping, and customer engagement strategies to increase qualified opportunities Support partner enablement through onboarding, sales training, operational alignment, and ongoing business reviews Work closely with internal sales, marketing, and delivery teams to ensure successful execution of partner-led opportunities and campaigns Assist partners in expanding their cybersecurity offerings through CyberClan’s managed security, incident response, and proactive security services Monitor market trends, competitive activity, and partner performance metrics to strengthen channel strategy and support scalable global growth Represent CyberClan within the MSP and cybersecurity community through industry events, partner meetings, and strategic engagements Partner Relationship Management Serve as the strategic primary point of contact for MSP partners, building strong long- term relationships that drive revenue growth, retention, and partner success Conduct regular business reviews and strategic planning sessions to track pipeline, performance, market opportunities, and partner satisfaction Enable partners with onboarding, sales training, technical resources, pricing guidance, and competitive positioning to effectively sell CyberClan services Collaborate with marketing and internal teams to execute partner-focused campaigns, events, enablement initiatives, and co-branded growth strategies Identify opportunities to expand partner footprint across new regions, verticals, and cybersecurity service offerings while supporting overall channel growth Work cross-functionally with sales and delivery teams (SOC, RMS, ITS and DFIR) to ensure a seamless partner and customer experience throughout the engagement lifecycle Performance & Reporting Track and analyze KPIs, partner performance metrics, pipeline health, recurring revenue growth, and overall channel revenue outcomes Maintain accurate pipeline management, forecasting, partner activity tracking, and opportunity reporting within CRM systems and channel platforms Conduct regular Quarterly Business Reviews (QBRs) with partners to review performance, strategic initiatives, growth opportunities, and overall partnership alignment Develop and manage partner incentive programs, growth initiatives, and performance-based engagement strategies designed to increase partner participation and revenue generation Present strategic insights, market trends, forecasting updates, and channel performance recommendations to senior leadership to support business planning and growth decisions Identify operational improvements, reporting enhancements, and scalable channel processes that improve visibility, accountability, and long-term partner success Qualifications Proven experience in MSP channel management, partner sales, or channel development Strong understanding of cybersecurity services, threat landscapes, and managed security offerings Demonstrated ability to build and maintain high-value partner relationships Strategic thinker with experience developing and executing channel growth plans Excellent communication, negotiation, and presentation skills Leadership qualities with the ability to influence cross-functional teams Comfortable working in a remote, fast-paced, and evolving environment Self-driven, organized, and capable of managing multiple priorities Experience in incident response, MDR, SOC services, or cybersecurity consulting Familiarity with global MSP markets and partner ecosystems Attributes/ Certifications/ Education Certifications such as CISSP, CISM, or channel-related credentials Positive attitude and cheerful personality A “can-do” attitude that is not intimidated by a series of ‘No’s’ Customer-centric mindset A coachable team player Target driven Entrepreneurial Attitude Job Type Full-time/Exempt Location 100% Telecommuting % of Travel Required 30-40% Physical Requirements Prolonged periods of sitting at a desk and working on a computer Benefits Canada: Paid Time Off Wellness Leave Birthday Day Health Benefits RRSP CyberClan provides annualized compensation target inclusive of base salary & variable compensation target for this role. The total annualized on-target compensation for this role is $160,000 CAD CyberClan is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status

Lead the expansion and growth of the global Managed Service Provider (MSP) partner ecosystem to drive recurring revenue. Identify, recruit, and enable high-value partners while managing strategic relationships and joint go-to-market initiatives.

Requires proven experience in MSP channel management and a strong understanding of cybersecurity services and threat landscapes. Candidates should possess strategic thinking abilities and the capacity to work in a remote, fast-paced environment.

• Paid Time Off • Wellness Leave • Birthday Day • Health Benefits • RRSP

Identified from the job description. Confirm important requirements above.

• MSP Channel Management
• Partner Sales
• Strategic Planning
• Relationship Management
• Business Development
• Pipeline Generation
• Cybersecurity Services
• Market Expansion
• Partner Enablement
• KPI Tracking
• CRM Management
• Negotiation
• Presentation Skills
• Cross-functional Leadership
• Incident Response
• Managed Detection and Response

• Sales
• Security & Safety
• Management & Leadership
• Technology
• Consulting

Minimum education

Professional degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available