Account Director

Job summary

Lead client accounts and multidisciplinary teams across digital media, content marketing, web and application development, analytics, and client service, ensuring programs meet agreed business goals and KPIs. Grow client relationships and account revenue while overseeing account plans, budgets, reporting, project delivery, and senior-level client communications.

Job details

Move Your Career Forward with DAC as an Account Director Who We Are We are DAC—a global full-funnel performance media agency dedicated to delivering transformative results. With expertise spanning SEO, paid media, creative production, analytics, and local optimization, we combine the brightest minds with innovative technology to deliver seamless, forward-thinking strategies. Powered by AI, data, and creative ingenuity, we deliver integrated campaigns that engage customers at every touchpoint—from global audiences to individual store locations. Position Summary This role includes the account direction of digital media, content marketing strategy, web and application development, and overall program and client service management. The successful account director will engage with the media, development, SEO, analytics and strategy teams and be responsible to ensure the various teams work toward delivering business results for our clients. This includes leading internal and client teams, leading client-facing deliverables, and leading client presentations. You will have strong people leadership skills, excellent client relationship management experience, as well as a high level of financial acumen. What You’ll Do Provide senior account direction and people leadership to our high-performance team of Account Managers and Executives. Develop a firm understanding of the client’s industry, marketing strategy and goals Look for opportunities to grow existing client relationships. Manage internal aspects of project implementation including preparation of client engagement briefings and proposals, tracking client data, QA validation, and reporting of internal and external client activities and communications Develop internal relationships with all internal teams to ensure collaboration that delivers on set client objectives and goals Monitor established program KPIs and ensures that the program performance meets the agreed-upon client KPIs. Support major new business initiatives including client pitches, RFP responses, and marketing events Develop productive business relationships and alliances with senior executives with our clients in order to manage day-to-day program-related inquiries and deliverables. Build and enhance relationships with clients. Deliver effective and efficient documentation, communication and dissemination of information regarding client activities and client administrative procedures. Work with clients to complete a specific project brief and coordinate client approvals. Create Contact Reports, Status Reports, and Budget Reports in accordance with DAC’s standards for quality and accuracy. Development of annual account plans that meet revenue growth and profit margin targets for assigned clients. Ongoing ownership of client financial health including revenue delivery, growth, and profitability Demonstrates in-depth knowledge of DAC’s product offerings, including web and digital development, media, and analytics Remain knowledgeable about ongoing program activities Serve as a thought leader internally and externally through knowledge-sharing, blog and whitepaper development, and industry event participation What You Bring 7+ years experience in a client services position, managing clients and responsible for account growth 3+ years working for an advertising agency, managing digital programs (e.g. SEO, SEM, Social Media, Mobile, etc.) 2+ years experience leading an account team and related budget Experience managing Fortune 500 companies Project Management experience Strong writing, communication, and presentation skills Experience presenting and selling to high-level decision-makers at enterprise brands with a national scope Experience developing strategic plans with clients Strong proficiency in MS Office, especially PowerPoint and Excel University degree in a related field What You’ll Get Professional Growth: Work with top-tier clients and cutting-edge tools in the performance marketing industry. Collaborative Culture: Be part of a global organization that values curiosity, transparency, and innovation. Competitive Benefits: Competitive salary and comprehensive health benefits. Generous PTO, wellness initiatives and parental leave. Retirement saving plans. Opportunities for continued learning and professional development. A supportive, collaborative, and casual work environment. How We Work This role requires three days in-office. Remote work is not available for this position. This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. DAC is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, disability, or any other basis prohibited by applicable federal, provincial, state, or municipal law. If you require an accommodation in any aspect of the selection process, please reach out to tacquisition@dacgroup.com At DAC we celebrate your contributions, provide you with opportunities, and support your total well-being. Our offerings include health, vision, dental, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and employee assistance support. Full-time employees are eligible to participate in the DAC benefit programs. Salary at DAC is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $110,000 - $129,000..The estimate displayed represents the typical salary range for this position and is just one component of DAC’s total compensation package for employees.

What you’ll do

Lead client accounts and multidisciplinary teams across digital media, content marketing, web and application development, analytics, and client service, ensuring programs meet agreed business goals and KPIs. Grow client relationships and account revenue while overseeing account plans, budgets, reporting, project delivery, and senior-level client communications.

Requirements

Candidates need at least seven years of client services experience with account growth responsibility, including at least three years managing digital programs at an advertising agency and two years leading an account team and budget. A related university degree, project management experience, Fortune 500 client experience, strong communication and presentation skills, strategic planning ability, and proficiency in PowerPoint and Excel are also required.

Benefits

• Health Benefits
• Vision Insurance
• Dental Insurance
• Life Insurance
• Disability Benefits
• Retirement Savings Plans
• Paid Leave
• Generous Paid Time Off
• Wellness Initiatives
• Parental Leave
• Professional Development
• Tuition Assistance
• Work-Life Programs
• Employee Assistance Support

Listed skills

• People leadership · Preferred
• Microsoft Office · Preferred
• Social Media Marketing · Preferred
• Project management · Preferred
• Client Relationship Management · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Direction
• People Leadership
• Client Relationship Management
• Account Growth
• Digital Marketing
• Project Management
• Budget Management
• Strategic Planning
• Financial Acumen
• Client Presentations
• Business Development
• KPI Monitoring
• SEO
• SEM
• Social Media Marketing
• Microsoft Office
• Digital Strategy Development
• Ingenuity
• Paid Media
• Curiosity
• Project Implementation
• Business Results
• Thought Leadership
• Microsoft Excel
• Artificial Intelligence
• Analytics
• Application Development
• Customer Relationship Management
• Management
• Customer Service
• Client Services
• Communication
• Content Marketing
• Municipal Law
• Selling Techniques
• Search Engine Optimization
• Leadership
• Marketing
• Innovation
• Marketing Strategies
• Key Performance Indicators (KPIs)
• Microsoft PowerPoint
• Presentations
• Request For Proposal
• Safety Assurance
• Search Engine Marketing
• Social Media
• Revenue Growth

Job areas

• Marketing
• Management & Leadership
• Sales
• Customer Service & Support
• Data & Analytics
• Account Director
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

More jobs from DAC