Client Relations/Customer Support Representative

Job summary

Provide customer support for the company’s software applications by phone and email, answer questions, demonstrate features, and proactively check in with clients. Build positive client relationships, identify opportunities to help, and debug, triage, or escalate issues as needed.

Job details

Dadavan creates software for Indigenous communities across Canada to preserve information about education, health, and culture. We are looking for someone to join our team in providing the best customer support and enjoys making sure our clients remain happy. About the Job Customer satisfaction is your goal – whether that means helping them with a support question, showing them a new feature or simply checking in to see if they have any questions. You’ll be responsible for liaising with clients and providing customer support via phone and email for all our software applications. About You Experience building and maintain positive relationships with client accounts, checking in proactively and spotting opportunities to help. You are comfortable on the phone, on a zoom call, or writing emails - solid English communication skills – spoken and written. Demonstrate strong organizational skills and exceptional attention to detail and accuracy. Logical, analytical thinking and a genuine enjoyment of problem solving. Experience with debugging, triaging, and escalating issues. You work well as part of a team but also can work independently and manage your tasks to meet deadlines. A strong customer service mindset: patient, empathetic, and committed to making customers feel heard. Comfortable learning new software quickly and becoming a product expert. We are a team of multi-taskers! When deadlines are around the corner we all pitch in and help wherever help is needed. About Dadavan For the past twenty-five years, our team of thinkers and doers have been crafting purpose-built software to meet the unique needs of Indigenous communities and organizations across Canada. Our team loves what we do. We believe that a great work environment, and a collaborative process, inspires us to create high-quality software. We enjoy a flexible work environment including reasonable working hours, competitive salaries, ample vacation, summer hours, and more. How to Apply Introduce yourself to us! Send us a letter and resume showing us how great you are to jenny@dadavan.com. We look forward to hearing from you.

What you’ll do

Provide customer support for the company’s software applications by phone and email, answer questions, demonstrate features, and proactively check in with clients. Build positive client relationships, identify opportunities to help, and debug, triage, or escalate issues as needed.

Requirements

The role calls for strong spoken and written English, experience maintaining positive client relationships, and confidence communicating by phone, video call, and email. Candidates should be organized, detail-oriented, analytical, patient, empathetic, able to troubleshoot and escalate issues, and capable of learning software quickly while working independently and collaboratively.

Benefits

• Flexible Work Environment
• Reasonable Working Hours
• Competitive Salaries
• Ample Vacation
• Summer Hours

Listed skills

• Customer support · Preferred
• Client Relationship Management · Preferred
• Attention to detail · Preferred
• Problem solving · Preferred
• Time management · Preferred
• Teamwork · Preferred
• Product Knowledge · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Support
• Client Relationship Management
• Customer Satisfaction
• Phone and Email Communication
• English Communication
• Organizational Skills
• Attention to Detail
• Analytical Thinking
• Problem Solving
• Debugging
• Issue Triage
• Issue Escalation
• Time Management
• Teamwork
• Product Knowledge

Job areas

• Customer Service & Support
• Technology
• Software