Technical Trainer 3

The Technical Trainer provides product and technical training support to internal and external customers. Responsible for ensuring customer satisfaction through training and providing satisfactory customer technical support. Position Responsibilities May Include Facilitate technical and/or sales training including installation, controls, commissioning, service, troubleshooting, product, and basic applications Work with subject matter experts to develop or enhance curriculum as required Prepare training facility and lab prior to training classes Maintain training material inventory at assigned location Maintain training facility standards, including equipment and tools Assist in development of product and technical training programs, including curriculum and corresponding training materials such as PowerPoint presentations, videos, and manuals Provide training support, including communication, promotion and coordination of product and technical training Acts as a liaison between sales, product marketing, service, and training Assist at educational or industry conferences; ability to present at conferences Perform additional projects/duties to support ongoing business needs. Audit technical trainers 1&2 and experienced independent trainers. Nature & Scope Applies advanced knowledge of job area typically obtained through advanced education and work experience Manages projects and processes while working independently and with limited supervision Coaches and reviews the work of lower-level professionals Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions Knowledge & Skills Experience training in the technical service field Proficiency with MS Office (Outlook, Word, Excel and PowerPoint) Knowledge of HVAC products and controls Knowledge of management systems is a plus Proven track record of success in service and customer service Excellent written and verbal communication skills Excellent presentation and facilitation skills Ability to interact with students of varied backgrounds Ability to effectively present information and respond to questions from management, students and customers Ability to interact effectively with internal and external customers; builds long-term business relationships; represents the Company’s brand to all customers Ability to read, analyze and interpret technical business periodicals, professional journals and technical procedures Ability to write reports, business correspondence and develop course curriculum Ability to anticipate and solve practical problems and resolve issues Customer focus – proactively finds ways to exceed customer needs Detail-oriented, well organized Ability to work in a team environment and take initiative individually Ability to apply good judgment, strong work ethic, and integrity on the job. Experience 8+ years of experience with HVAC installation, commissioning, service and maintenance 8+ years facilitating product and technical training Education/Certification HVAC degree or certification Bachelor’s degree in Engineering, or related field, preferred People Management: No Physical Requirements / Work Environment Must be able to perform essential responsibilities with or without reasonable accommodations Reports To: MANAGER, TECHNICAL TRAINING The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes about individuals with disabilities.

The Technical Trainer provides product and technical training support to internal and external customers, ensuring customer satisfaction through effective training and technical support. Responsibilities include facilitating training, developing curriculum, maintaining training materials, and acting as a liaison between various departments.

Candidates should have 8+ years of experience in HVAC installation, commissioning, service, and maintenance, as well as experience in facilitating product and technical training. A degree or certification in HVAC and a bachelor's degree in Engineering or a related field are preferred.

• Customer servicePreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Technical Training
• HVAC Products
• Customer Service
• Presentation Skills
• Curriculum Development
• Troubleshooting
• Communication
• Project Management
• Detail-Oriented
• Teamwork
• MS Office
• Problem Solving
• Coaching
• Facilitation
• Customer Focus
• Integrity

• Education
• Customer Service & Support
• Engineering
• Manufacturing

Minimum education

Professional degree

Minimum experience

10+ years

Apply by

Aug 16, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level