Service Consultant

Job summary

The Service Consultant is responsible for gathering information on vehicle symptoms, conducting inspections, and recommending necessary maintenance to customers. They also manage work orders, process payments, and maintain positive relationships to ensure customer satisfaction.

Job details

Do you enjoy providing excellent customer service? Do you have a passion for the automotive industry and are looking for an exciting move in your career? Davis Ford in Pincher Creek (formerly Castle Ford) is proud to be the newest member of the Davis Auto Group family! We have an exciting opportunity for a Service Consultant to join our team. This is the perfect role for someone who loves building relationships, solving problems, and giving back to their community through helping people keep their vehicles running at their best. The successful candidate will work full-time and have the opportunity to earn a salary plus monthly bonus. What You’ll Do as a Service Consultant: * Listen to the customer’s description of vehicle symptoms to gather information on the nature of their vehicle’s mechanical problem/maintenance. * Complete walk around inspection and review prior service history to recommend additional needed service and preventative maintenance to the customer when appropriate * Assist in writing and closing work orders, and taking customer payments * Conduct regular follow-up calls with customers to keep them abreast of their part order or service repair * Develop and maintain positive relationships with customers to ensure our employees make customer satisfaction a priority to create customer loyalty and generate referrals * Assist the Service Department with other duties as required What You Bring: * Previous experience as an automotive Service Advisor or in a similar customer-facing sales role is considered an asset * Exceptional customer service and verbal communication skills to develop relationships and ensure customer loyalty * Strong written communication skills to accurately detail customer concerns in each work order * Knowledge of automotive systems and the ability to explain systems and repairs to customers of varying levels of technical understanding * The capability of working independently, managing your time and workflow and having the ability to work well with other team members * Proven time management and organizational skills with the ability to manage multiple demands * Valid Driver’s License Why Work for a Davis-Owned Dealership? * Stable, family-owned business with over 35 years of success in the industry, with Davis Ford proudly being part of the Davis Auto Group! * Industry leading employee benefit coverage - including health, dental, life and disability coverage * A travel reward program so you can get away from work and travel on us! * We are active within the community and strive to give back, supporting locally owned and operating businesses * We ensure our employees are valued and recognized, with a strong commitment to our values of Family, Teamwork, Integrity & Community * Employee pricing and perks at all locations in our Group across Alberta and BC!

What you’ll do

The Service Consultant is responsible for gathering information on vehicle symptoms, conducting inspections, and recommending necessary maintenance to customers. They also manage work orders, process payments, and maintain positive relationships to ensure customer satisfaction.

Requirements

Candidates should have strong communication skills and a basic understanding of automotive systems to explain repairs effectively. Previous experience in an automotive service or customer-facing sales role is considered an asset, along with a valid driver's license.

Benefits

• Health insurance • Dental insurance • Life insurance • Disability coverage • Travel reward program • Employee pricing • Employee perks

Listed skills

• Time management · Preferred
• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Sales · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Verbal communication
• Written communication
• Automotive systems knowledge
• Time management
• Organizational skills
• Problem solving
• Relationship building
• Work order management
• Sales
• Workflow Management
• Organizational Skills
• Information Gathering
• Valid Driver's License
• Automotive Industry
• Automotive Services
• Customer Service
• Communication
• Loyalty Programs
• Time Management
• Verbal Communication Skills
• Teamwork

Job areas

• Customer Service & Support
• Retail
• Sales
• Trades
• Transportation
• Service Consultant
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives