Service Excellence Coordinator

We are a growing company committed to delivering exceptional service and innovative solutions to our clients. Our team values professionalism, collaboration, and continuous improvement, creating an environment where employees can grow and make a meaningful impact. What You’ll Get: Competitive Salary Paid Training & Industry Certifications Health Benefits + Employee Assistance Program (after 90 days) Generous PTO + Holidays Discounted Gym Membership Key Responsibilities: Customer Support Coordination · Respond to client inquiries and requests in a timely and professional manner · Support the day-to-day operations of the Service Excellence Team · Track and report on service metrics (response times, resolution rates, etc.) Client Relationship Support · Assist with managing client accounts and maintaining up-to-date records · Help resolve client issues by coordinating with internal teams (billing, onboarding, etc.) · Contribute to a proactive support strategy by identifying common client needs Process & Compliance Support · Help document and maintain internal procedures and compliance checklists · Ensure data handling complies with privacy and regulatory standards · Assist in identifying small inefficiencies or service gaps and propose improvements Reporting & Admin · Compile regular reports on customer feedback, support trends, and performance indicators · Support team meetings with updates, follow-ups, and documentation · Maintain shared resources and coordinate internal communications as needed Requirements Qualifications: · College diploma or bachelor’s degree in Business, Administration or a related field · 2+ years in a customer service, operations, or administrative support role in a Telemarketing Environment. · Experience in the energy sector or B2B environment is an asset Skills & Competencies: · Strong communication and interpersonal skills · Highly organized with strong attention to detail · Able to manage multiple tasks and prioritize effectively in a fast-paced setting · Familiarity with CRM systems, Microsoft Office, and data entry best practices · Team player with a customer-first mindset

The Service Excellence Coordinator will respond to client inquiries and support the day-to-day operations of the Service Excellence Team. They will also assist in managing client accounts and contribute to a proactive support strategy.

Candidates should have a college diploma or bachelor's degree in Business, Administration, or a related field, along with 2+ years of experience in customer service or administrative support. Experience in the energy sector or B2B environment is considered an asset.

• Health Benefits • Paid Training • Industry Certifications • Employee Assistance Program • Generous PTO • Holidays • Discounted Gym Membership

Identified from the job description. Confirm important requirements above.

• Communication
• Interpersonal Skills
• Organization
• Attention to Detail
• Task Management
• Prioritization
• CRM Systems
• Microsoft Office
• Data Entry
• Customer Service
• Operations Support
• Administrative Support
• Problem Solving
• Teamwork
• Client Relationship Management
• Reporting

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Jan 13, 2027