Inside Sales Representative

You belong at Day & Ross. Inside Sales Representative Full-time Brampton, ON The Inside Sales Representative is responsible for retention and churn reduction of assigned account base and for the acquisition of net new accounts for General Freight and lead generation across all divisions. You will maintain good relationships with internal and external contacts with a pleasant, professional and confident demeanor on the phone and in-person. How You’ll Help * Extensive cold calling for net new customers and grow existing customer revenue. * Calling on inactive accounts to reactive shipping with Day & Ross. * Manage day-to-day relationship of assigned customer base by developing a value-add relationship with key decision maker/buyer. * Follow the Inside Sales process to achieve success. * Meet and exceed assigned sales goals. * Provide prospects/accounts with the benefits, pricing, transit time and any other information needed to secure the business. * Proactive thinker with the ability to correctly anticipate and identify customer needs, decisively solve problems, generate new ideas and implement plans to meet customer requirements. * Capture of accurate and complete information in Salesforce CRM system. * Telephone skills and manners are essential to building strong relationships with existing customers in short time frame. * Maintain a sales focused mind-set while using tact, courtesy, and diplomacy to gain trust of prospects when cold calling to solicit business. * Other related duties as may be required. Your Skills & Experience: * Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. * Two (2) years previous Transportation experience is preferred, various roles within transportation would be beneficial. A minimum of two (2) years cold call sales experience with a proven track record of success with enthusiasm for cold-calling. * Must be able to handle rejection and continue towards objectives with resiliency. * Must be goal oriented, self-driven to attain results regardless of the obstacles or circumstance. * Exceptional verbal communication skills are essential. * Computer skills – MS products, Salesforce, Truckmate and web based programs * Demonstrated customer relationship skills * Strong conflict resolution skills * Able to work deadlines in high transactional environment * Able to work on an engaged sales team and make positive contributions. * Results oriented. To apply, visit our Careers page at dayross.com. If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. About Day & Ross From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics. We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited. As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.

The Inside Sales Representative is responsible for retaining existing accounts and acquiring new business through proactive cold calling and lead generation. They will manage customer relationships, provide pricing and transit information, and maintain accurate records in the Salesforce CRM system.

Candidates should have at least two years of cold call sales experience and a background in the transportation industry. Strong verbal communication, computer proficiency, and the ability to work effectively in a high-transaction environment are essential.

• Time managementPreferred
• Problem solvingPreferred
• SalesPreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Cold calling
• Sales
• Customer relationship management
• Account management
• Lead generation
• Salesforce
• Communication skills
• Conflict resolution
• Transportation industry knowledge
• Negotiation
• Problem solving
• Time management
• Truckmate
• Microsoft Office
• Inside Sales
• Employment Equity
• Tactfulness
• Decisiveness
• Sales Prospecting
• Diplomacy
• Resilience
• Customer Relationship Management
• Decision Making
• Cold Calling
• Computer Literacy
• Conflict Resolution
• Truckload Shipping
• Lead Generation
• Telephone Skills
• Verbal Communication Skills
• Enthusiasm
• Goal-Oriented

• Sales
• Logistics
• Transportation
• Customer Service & Support
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week