Operations Supervisor

You belong at Day & Ross. Operations Supervisor Full-time Brampton, ON Friday - Monday 6am - 4pm As an Operations Supervisor, you are responsible for the supervision of the overall dock operations, including day to day processes and procedures, Drivers, and Dock Workers, to ensure safety and optimal dock performance. How You’ll Help: Provide daily guidance and motivation to Dock Workers (employees and agency workers) and Drivers (company and broker drivers) to ensure achievement of operational objectives for the terminal. Escalates issues of individual poor performance, inappropriate behaviour, absenteeism, etc. to the Regional Manager. Communicate monthly performance stats to the team to help measure, develop and improve operational performance. Maintain policies and procedures and ensure compliance with federal and provincial transportation, safety, and employment legislation. Ensure all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated and corrective/preventative measures are implemented. Hold effective, weekly tailgate meetings and ensure safety issues are addressed. Works with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives. Ensure the schedule for the terminal is followed. Work with the Terminal Manager to track monthly performance stats for the dock. Other duties as required Your Skills and Experience: Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience. Forklift certified Trained in the Transportation of Dangerous Goods WHMIS certified Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial Minimum of 5 years’ experience in a terminal setting, preferably in the transportation industry. Experience leading a team of front line employees, managers, and supervisors Contributing to the development of and managing to an annual operating budget. Strong leadership skills specifically the ability to motivate and drive engagement to achieve objectives, facilitate conflict resolution, and to provide training Advanced communication skills, particularly verbal Computer skills, including the use of MS Word, Excel & Outlook, and web based programs as well as RF scanners. Experience using AS400, a strong asset Strong interpersonal skills including customer focus Results driven Appropriate sense of urgency Strong sense of safety; training and experience in similar safety sense environments a strong asset Knowledge of industry-related equipment, including forklifts, lift jacks, trailers, etc. a strong asset English, other languages an asset Able to work with little supervision Supervises a group of Drivers and Dock Workers, both employee and contractor/agency, directly and indirectly through Lead Hands. Relays information from the Operations Manager to Dock Workers and keeps the Operations Manager updated with dockside operations. To apply, visit our Careers page at dayross.com. If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview. About Day & Ross From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics. We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited. As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.

The Operations Supervisor is responsible for overseeing all dock operations, including daily processes, drivers, and dock workers, to ensure safety and optimal terminal performance. This involves providing daily guidance, communicating performance metrics, maintaining compliance with legislation, and ensuring all incidents are promptly reported and investigated.

Candidates must possess a minimum of secondary education, preferably post-secondary, combined with at least five years of experience in a terminal setting, ideally within the transportation industry. Essential qualifications include forklift certification, training in Dangerous Goods Transportation, and WHMIS certification, alongside proven experience leading front-line teams.

Identified from the job description. Confirm important requirements above.

• Supervision
• Dock Operations
• Performance Management
• Safety Compliance
• Incident Reporting
• Team Leadership
• Conflict Resolution
• Training
• Communication
• Computer Skills
• Forklift Certified
• Dangerous Goods Transportation
• WHMIS Certified
• Budget Management
• Interpersonal Skills
• Results Driven

• Logistics
• Transportation
• Management & Leadership
• Security & Safety

Minimum education

High school

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week