dcbelVerified Job Source

Residential Energy Specialist | L3 Resolution

Montréal, QC
Hybrid
Posted Jun 25, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Senior · 7+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week

Job summary

Serve as the L3 technical resolution point of contact for escalated customer complaints and complex technical issues. Investigate root causes and collaborate with internal teams to develop effective solutions while managing installation risks and service levels.

Job details

dcbel Inc. (www.dcbel.energy) is a growing company developing technology and designing products that make clean, efficient, and sustainable energy accessible to all — because everyone in the world deserves energy without compromise. dcbel at the leading edge of the residential energy revolution, enabling decentralized energy consumption and production through its vertically integrated suite of energy hardware and software products, and their supporting infrastructure. Our flagship product, the Ara Home Energy Station, is a wall mounted device that gives everyone ownership over their energy supply by using solar power to charge their EV and home, unlocking their EV’s battery for backup power (V2H), and optimizing the energy flow between their solar panels, EVs, backup battery and the grid. The opportunity We’re looking for a Energy Resolutions Specialist to serve as the L3 technical resolution point of contact for L2 Unresolved technical issues. Main responsibilities Deliver timely resolutions for customer complaints escalated to the highest level within the organization Exercise discretion and use judgment when evaluating cases, mitigating installation risks, losses, and exposure Maintain dcbel’s established service levels while proactively managing workload with minimal supervision Investigate and analyze the root causes of customer escalations, partnering with other teams to develop resolutions that improve the customer experience Act as subject matter expert for the department by applying extensive knowledge of case administration and business processes Present escalation cases internally with proposed resolutions and solutions, working with counsel and business teams to address customer complaints Be well versed in contract terminology to understand financial implications and installation specifications Key requirements 7+ years of working experience Techical Electrical or Engineering degree or equivalent practical experience Extensive residential energy experience, with solar experience considered an asset, including experience managing escalations Bonus skills Bilingual French and English Profile Critical thinker with a demonstrated ability to evaluate opposing viewpoints Ability to collaborate effectively in a team environment and remain flexible as business needs evolve quickly Ability to work independently, make decisions, and solve problems while thriving in a team-oriented environment Strong EQ, entrepreunarial mindset and resourceful and ability to communicate complex issues clearly and concisely. Confident, professional demeanor with strong customer service skills Detail-oriented, analytical, and proactive in problem-solving and root cause identification, with excellent organizational skills Advanced written and verbal communication skills, with intermediate mathematical skills. Ability and willingness to travel 75% of time What's in it for you Be part of a company that is backed by numerous globally respected investors and has world-changing patents in an industry changing for the first time in history. Grow your professional experience amongst blue chip partners and a close-knit team of committed and experienced energy experts who deeply care about the work they do. Full benefits package including Health insurance, Health virtual care, employee stock options plan (ESOP) and flexible hours. Parking available or with our employer commute program a short walking distance from Metro Namur.

What you’ll do

Requirements

Requires 7+ years of experience and a degree in Electrical Engineering or equivalent practical experience. Candidates must possess extensive knowledge of residential energy systems and the ability to travel up to 75% of the time.