New Home Customer Care Associate

Job summary

Respond to customer inquiries, manage the customer care calendar, conduct pre-delivery inspections, and document deficiencies and related warranty paperwork. Coordinate trades and service appointments, track work orders across departments, and follow up with homeowners to confirm completed work meets their satisfaction.

Job details

Our client, a premium enclave home builder, requires a Client Care Associate to join their company. This position works primarily from their head office in Vaughan with travel to various job sites as required. You will be an integral part of the team dealing with new home buyers pre and post-occupancy. This is a very exciting opportunity with a well-respected company! Responsibilities of this position include, but are not limited to: Answer all phone and email enquiries. Effectively manage the customer care calendar. Conduct Pre-Delivery Inspections with homeowners. Document deficiencies and process all paperwork for Tarion and other recipients. Schedule trades and service appointments for warranty work. Liaise with all departments to track completion of work orders. Follow up with homeowners to ensure deficiencies have been completed to their satisfaction. Experience Required: A minimum of three years client facing customer service in the new home building industry. Knowledge of new build residential construction services and Tarion Warranty is required. Candidates must possess exceptional communication skills both written and verbal, have effective organizational skills, and the ability to function well in a multi-tasking environment. Advanced Microsoft Office is required. Vehicle required and travel will be reimbursed. What is offered: Our client offers a competitive remuneration package with a salary band up to $75k based on years of experience. Our client has a solid reputation for building quality homes with a boutique team of service professionals to make that happen. If you are considering new career opportunities in this area of expertise, we invite you to forward your Resume in confidence to: Lisa Bagin at lbagin@deangroup.ca. We thank all applicants, but only those with the required industry experience will be considered.

What you’ll do

Respond to customer inquiries, manage the customer care calendar, conduct pre-delivery inspections, and document deficiencies and related warranty paperwork. Coordinate trades and service appointments, track work orders across departments, and follow up with homeowners to confirm completed work meets their satisfaction.

Requirements

Requires at least three years of client-facing customer service experience in the new home building industry, along with knowledge of residential construction services and Tarion Warranty. Candidates must have strong written and verbal communication, organizational and multitasking skills, advanced Microsoft Office proficiency, and a vehicle for travel to job sites.

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Organization · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Client Communication
• Customer Care Calendar Management
• Pre-Delivery Inspections
• Deficiency Documentation
• Tarion Warranty Processing
• Trade Scheduling
• Warranty Service Coordination
• Work Order Tracking
• Homeowner Follow-Up
• Residential Construction Knowledge
• Written Communication
• Verbal Communication
• Organization
• Multitasking
• Microsoft Office

Job areas

• Customer Service & Support
• Construction
• Administrative

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