Executive Experience Coordinator, TELUS Health Care Centers - Calgary

Description Location: TELUS Health Care Centre, Calgary Hours: 6:30AM - 2:30PM PST (Monday to Friday) Important, you must be in person at the clinic during these hours Status: Regular Full Time Who is TELUS Health? TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovate to make healthcare more accessible and deliver improved health experiences for everyone. TELUS Health Care Centres Is a Connected Network Of 13 Best-in-class Medical Centers Where Our Renowned And Passionate Teams Of Healthcare Professionals Can Capitalize On TELUS Health’s Innovative Digital Health Technology To Deliver Highly personalized care Enhanced patient experiences Easy access to a broad range of services in preventive health, wellness, primary care, mental health and occupational health What You’ll Do As an Executive Experience Coordinator, you’ll be the welcoming face of our clinic, ensuring every patient feels valued and supported. You’ll go beyond check-ins and clinic tours—you’ll build relationships, understand patient needs, and match them with the right products and services to achieve their health goals. Deliver a personalized, concierge-level experience for patients from check-in to check-out Build relationships to understand patient health goals and proactively recommend relevant services Act as a product expert, guiding patients through our private pay offerings and facilitating bookings Track patient interactions in our CRM, maintain a pipeline of opportunities, while ensuring compliance with privacy regulations Work collaboratively with medical teams to ensure a holistic, patient-first approach to care Follow up with patients via email or phone to enhance engagement and retention Qualifications What You Bring to the Table Education & Experience: Post-secondary degree in Sales, Marketing, Hospitality, or a related field. 2-3 years in a sales or hospitality role with a strong focus on customer relationships Patient Guidance: Ability to guide patients through available healthcare services, providing transparent and ethical recommendations Sales Excellence: Proven ability to exceed engagement goals through consultative and relationship-based approach People-First Approach: Engaging, proactive, and passionate about delivering a top-tier client experience Organizational Skills: Ability to juggle multiple priorities while maintaining attention to detail Tech-Savvy: Proficient in CRM databases, data management, and Google Workspace Industry Knowledge: Familiarity with the private and public health sectors with experience in EMR systems is a plus Nice to Have’s Competitive candidates will have experience with consultative selling in a healthcare or wellness setting Experience supporting an executive audience (C-suite level executives or senior management) Benefits Opportunity to join a fast-paced team in a fun, learning-intensive environment Help build out the future of the Executive Experience Coordinator function at TELUS Health By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Act as the primary point of contact for patients, providing a concierge-level experience and matching them with appropriate healthcare services. Manage patient interactions via CRM and collaborate with medical teams to ensure holistic care.

Requires a post-secondary degree in Sales, Marketing, or Hospitality with 2-3 years of experience in relationship-focused roles. Must be proficient in CRM tools and capable of delivering high-end client experiences to executive audiences.

• Learning-intensive Environment • Opportunity To Build A New Function

• Google WorkspacePreferred

Identified from the job description. Confirm important requirements above.

• Customer Relationship Management
• Consultative Selling
• Patient Guidance
• Hospitality Management
• CRM Databases
• Google Workspace
• EMR Systems
• Client Experience
• Data Management
• Relationship Building

• Healthcare
• Customer Service & Support
• Sales
• Hospitality
• Administrative

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Sep 9, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level