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Definity

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We're in it for good. | Présents pour la collectivité.

Waterloo, ON

Insurance
1,001–5,000 people

About

Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Definity Insurance (formerly Economical Insurance), Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities. Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here. If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity. * * * La Société financière Definity est la société mère de compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Definity Assurance, Sonnet Assurance, Family Insurance Solutions et la Compagnie d’assurance Petline. Definity est dévouée à faire évoluer l’assurance pour sa clientèle, ses équipes, son réseau de courtage et ses communautés. Nous promettons de fournir un environnement de travail collaboratif, ambitieux, valorisant et stimulant. Notre environnement inclusif vous permet d’innover avec vos collègues et de mettre en œuvre de meilleures façons de travailler. Nous investissons dans la croissance et le perfectionnement de nos gens et les aidons à s’épanouir. Grâce à nos options flexibles de travail hybride, notre programme de rémunération globale, notre régime d’actionnariat et l’accent sur l’équilibre travail-famille, vous évoluerez avec nous. Si vous souhaitez une carrière où votre point de vue sera reconnu, ne cherchez pas plus loin que Definity.

Open positions

Representative, Auto Claims

On-site

The Opportunity Are you passionate about helping customers through challenging situations and delivering exceptional service? We are looking for a Claims Representative to join our Auto Claims team. In this role, you will investigate, evaluate, and resolve first-party automobile claims while providing a positive and seamless experience for our customers. What to Expect Report to the Team Leader and will be responsible for investigating and settling first-party automobile claims. Guide Customers through FNOL by telephone: Set up the FNOL, sharing contact details and ensuring the customer…

Int Representative, Accident Benefits

On-site

The Opportunity Reporting to the Team Leader, Accident Benefit Claims, you are accountable for investigating, evaluating and settling Accident Benefit claims What to Expect Report to the Team Leader, Accident Benefit Claims, while investigating, evaluating and settling accident benefit claims in accordance with the Insurance Act Securing details of claims by corresponding with claimants and/or representatives Assessing coverage eligibility and reviewing and applying interpretations of policy wordings in the resolution of coverage issues Applying applicable Priority Rules chart to each clai…

Specialist, Communication (12 Months Contract)

On-site

The Opportunity Reporting to the Manager, Enterprise Communication within our Internal Communication team, this Communication Specialist is responsible for developing and executing communication plans that support key business units and enterprise priorities. The role partners closely with business leaders and subject matter experts to assess communication needs, identify opportunities to engage employees, and deliver strategic communications that inform, educate, and inspire action. As a member of the Enterprise Communication team, this role develops and executes communication strategies a…

Digital Marketing - Winter 2027 Co-op/Intern

On-site

YOUR NEXT CO-OP PLACEMENT Work term: Winter 2027 Work term length: 4-month or 8-month From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment. If you’re looking for a company that takes care of its people — full tim…

Underwriter, Regional Underwriting

On-site · Winnipeg

The Opportunity We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance. What to Expect You’ll assess, accept, and decline new business submissions You’ll negotiate renewals and policy endorsements You’ll make underwriting and pricing decisions on individual risks, as well as within the context of a broker's broader portfolio of business You’ll negotiate the terms and…

Counsel, Claims Litigation

On-site · Edmonton

The Opportunity This role is responsible for independently managing a broad portfolio of civil and insurance litigation matters from initial assignment through to resolution or trial. The successful candidate will represent the organization in court proceedings, mediations, examinations, and appeals, while developing litigation strategies, negotiating settlements, and providing legal advice to the Claims department. The position offers exposure to a diverse litigation practice, including property damage, construction, commercial general liability, bodily injury, and subrogated claims. In ad…

Commercial Insurance – Winter 2027 Co-op/Intern

On-site

YOUR NEXT CO-OP PLACEMENT Work term: Winter 2027 Work term length: 4-8 months Flexible From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment. If you’re looking for a company that takes care of its people — full time,…

Coordinator, Corporate Communication (18 month Contract)

On-site

The Opportunity Reporting to the Manager, Enterprise Communications, this position will play an important role in our team’s mission to inspire and engage our audiences through compelling stories . The role will be responsible for supporting communication deliverables and outputs within the Corporate Communication team at Definity. Working closely with a collaborative team of communicators who specialize in employee communication, media relations, corporate affairs, executive communication, and events, this role will involve supporting communications across a variety of channels, research, a…

AVP, Broker Marketing & Brand

On-site

The Opportunity Definity Insurance is building a modern marketing organization that strengthens our brand, deepens broker relationships, and supports profitable growth. As Associate Vice President, Definity Insurance Brand & Broker Marketing, you will lead the strategy and execution of initiatives that elevate the Definity brand, strengthen broker engagement, and drive meaningful business outcomes. This is a highly visible leadership role with the opportunity to shape the next chapter of Definity's marketing evolution. Working closely with leaders across Distribution, Personal Insurance…

Senior Manager, Digital Experience and Growth

On-site

The Opportunity Reporting to the AVP, Digital Marketing & Operations, this leadership role is responsible for overseeing our public web properties and paid acquisition channels. You will lead web publishing operations, website maintenance, conversion rate optimization (CRO), and high-performance paid media to accelerate business growth, maintain digital brand integrity, and deliver seamless broker and customer journeys across our digital footprint. What to Expect Web Operations, Publishing, & Site Governance Oversee the day to day maintenance, content updates, and publishing activities ac…

Claims Assistant - Winter 2027 Co-op/Intern

On-site

Work term: Winter 2027 Work term length: 4 months From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment. If you’re looking for a company that takes care of its people — full time, part time, and co-ops alike — and ha…

Representative, Auto Claims

On-site

The Opportunity Are you passionate about helping customers through challenging situations and delivering exceptional service? We are looking for a Claims Representative to join our Auto Claims team. In this role, you will investigate, evaluate, and resolve first-party automobile claims while providing a positive and seamless experience for our customers. What to Expect Report to the Team Leader and will be responsible for investigating and settling first-party automobile claims. Guide Customers through FNOL by telephone: Set up the FNOL, sharing contact details and ensuring the customer…

Direct Channel Operations - Winter 2027 Co-op/Intern

On-site

YOUR NEXT CO-OP PLACEMENT Work term: Winter 2027 Work term length: 4-8 months (Flexible) From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment. If you’re looking for a company that takes care of its people — full time…

Senior Specialist, Large Complex & Specialty Claims

On-site

The Opportunity The Sr Specialist, Casualty Large Complex & Specialty Claims is responsible for managing GL and ABI claims from start to finish, including complex specialty losses and those with multinational exposure. This role works closely with underwriting, reinsurance, actuary, and senior leadership to ensure effective claim strategies and outcomes. It also supports the evolution of claims capabilities to enable growth in new markets and specialty lines, while contributing to team development through ongoing mentoring and technical guidance. What to Expect Manage a pending of complex…

Business Systems Analyst-Guidewire

On-site

The Opportunity This role is responsible for bridging business and technology teams by gathering, analyzing, and translating business requirements into clear user stories, acceptance criteria, and functional specifications for Guidewire platform initiatives. The Analyst, Business Systems works on the Guidewire Platform team within an Agile environment, managing backlogs, prioritizing work, facilitating stakeholder collaboration, and ensuring successful delivery across PolicyCenter, ClaimCenter, BillingCenter, and AI-enabled solutions. The ideal candidate combines strong business analysis, Ag…

Sr Specialist, Digital Content (Contract 18 Months)

On-site

The Opportunity Are you a talented writer who goes above and beyond to deliver great content to your audience? Do you like learning new things and enjoy helping others learn, too? Do you often hear something and think, “that would make a great article…and a social media post…and maybe a video…”? Well, we’ve got the role for you. Reporting to the Director of Content and Search on our Marketing & Communication team, the Sr. Specialist, Content Marketing will play an instrumental role in our team’s mission to drive brand awareness for Definity Insurance through content development for our digi…

Incident & Issue Management Analyst - Winter 2027 Co-op/Intern

On-site

YOUR NEXT CO-OP PLACEMENT Work term: Winter 2027 Work term length: 4-month From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment. If you’re looking for a company that takes care of its people — full time, part ti…

Sr Appraiser, Property

On-site

The Opportunity Provide national technical support and oversight for property claims, ensuring compliance with vendor program standards and estimating guidelines. Conduct desk audits, virtual re-inspections, and estimate reviews while delivering expert guidance on property damage assessments. Partner with vendors, repair networks, and claims teams to drive quality, consistency, and service excellence across Canada. What to Expect Reviewing and ensuring compliance to Property Vendor Program Instructions for estimates and have a proficient working knowledge of the Xactware/Xactimate (Verisk)…

Manager, Lifecycle Marketing and Personalization

On-site

The Opportunity Reporting to the AVP, Digital Marketing & Operations, the Manager, Lifecycle Marketing & Personalization is responsible for developing and executing B2B lifecycle marketing strategies that deliver relevant, timely, and connected experiences across key broker and customer interactions. This role partners closely with Marketing Communications, Sales & Distribution, Product, Analytics, and Technology teams to translate business objectives and audience insights into targeted marketing programs that drive engagement, lead generation, retention, and growth. The Manager will lead t…

Senior Data Governance Specialist (12 Month Contract)

On-site

The Opportunity Definity’s Enterprise Data Office (EDO) is dedicated to facilitating the governance and standardization of Definity’s Data and driving initiatives to operationalize and embed Data Governance and Management capabilities across the organization. Reporting to the Business Data Enablement Manager, EDO this role will be a key member of the EDO, advising business units in executing on Data governance and management initiatives with the goal of establishing the EDO as a trust partner. The role will be accountable for day-to-day Data Management operations, including supporting Busine…