D365 Business Analyst

Mandate: Reporting to the Director, Technology Solutions, IT, the D365 Business Analyst is responsible for supporting, enhancing, and optimizing Delmar's Microsoft Dynamics 365 platform and related business applications. The position serves as a key liaison between business stakeholders, Technology Services, vendors, and implementation partners to understand business requirements, analyze processes, identify opportunities for improvement, and translate operational needs into effective system solutions. The D365 Business Analyst will support the ongoing administration, configuration, testing, implementation, and continuous improvement of Microsoft Dynamics 365 and related Microsoft Power Platform technologies. This individual will work closely with users across Delmar's global offices to ensure system functionality is aligned with business requirements, standardized processes, and organizational objectives. The position will also assist with D365 implementations, enhancements, integrations, upgrades, and process improvement initiatives across Delmar's global operations. Responsibilities: Act as the main contact between IT and business teams for D365 needs, issues, and improvements Gather and document business requirements and turn them into clear system solutions Review business processes and identify ways to improve efficiency, automation, data quality, and user experience Support the setup, maintenance, configuration, and ongoing improvement of Microsoft Dynamics 365 and Power Platform Configure system features such as forms, fields, workflows, dashboards, security, and permissions Review enhancement requests, assess their impact, and recommend solutions Work with IT teams, vendors, and partners to deliver D365 solutions that meet business needs Support D365 implementations, upgrades, integrations, testing, training, and rollouts across Delmar offices Create and perform system testing and support user acceptance testing Investigate system issues, find causes, and work with technical teams to resolve them Monitor recurring issues and user feedback and recommend improvements Help maintain D365 standards, security, processes, and governance Support data analysis, data migration, data cleanup, and system integrations Create and maintain reports, dashboards, documentation, and user guides Provide user training, system demonstrations, and support to encourage adoption Support D365 releases, upgrades, and changes while minimizing business disruption Participate in global technology projects, including integrations, acquisitions, and office launches Provide regular project and issue updates to the Director, Technology Solutions, IT Stay up to date on D365 and Power Platform features and recommend useful improvements Provide after-hours support for major implementations, upgrades, and critical system issues when needed Requirements: 3-5 years of experience as a Business Analyst or similar role Knowledge of Microsoft Dynamics 365 Familiarity with D365 CRM, such as Sales or Customer Service, is an asset Knowledge of Power Platform, including Power Apps, Power Automate, Dataverse, or Power BI, is an asset Ability to gather business requirements and turn them into system solutions Ability to set up and configure D365 is preferred Familiarity with system implementations, upgrades, integrations, or migrations Background in logistics, transportation, freight, customs, or supply chain is strongly preferred Familiarity with CargoWise or similar systems is an asset D365, Power Platform, Business Analysis, or project-management certifications are an asset What You Offer: Strong problem-solving and analytical skills Good documentation and communication skills Ability to manage multiple tasks and projects at the same time Strong attention to detail and data accuracy What We Offer: Equal opportunity employer Competitive compensation Comprehensive health and dental care Balance between work and home life Hybrid/Remote Opportunity

The D365 Business Analyst acts as a liaison between business stakeholders and IT to optimize the Microsoft Dynamics 365 platform. Responsibilities include gathering requirements, configuring system features, and supporting global implementations and upgrades.

Candidates need 3-5 years of experience as a Business Analyst with knowledge of Microsoft Dynamics 365 and Power Platform. A background in logistics, transportation, or supply chain is strongly preferred.

• Competitive compensation • Comprehensive health and dental care • Balance between work and home life • Hybrid/Remote Opportunity

• Power BIPreferred
• Supply chain managementPreferred
• LogisticsPreferred
• Business analysisPreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Microsoft Dynamics 365
• Power Platform
• Business Analysis
• Requirement Gathering
• System Configuration
• User Acceptance Testing
• Data Migration
• Process Improvement
• Power BI
• Power Automate
• Power Apps
• Dataverse
• Project Management
• Logistics
• Supply Chain Management
• Technical Documentation

• Technology
• Logistics
• Transportation
• Consulting
• Software

Minimum education

Professional degree

Minimum experience

2+ years

Apply by

Feb 13, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Associate

Application method

Direct apply is available