Operations Supervisor (3PL)

Mandate: Reporting to the department manager, the Warehouse Supervisor will oversee and monitor the performance of distribution center functions, including staffing for receiving, shipping, inventory, and returns. The candidate will ensure effective resource planning and consistent productivity measurement. They will also be responsible for maintaining adherence to green KPIs, health and safety standards, and good housekeeping practices across the facility Other Responsibilities: • Coordinate daily labour scheduling and allocate staff to meet fluctuating operational demands; monitor performance using key metrics • Address employee questions and concerns, resolve operational issues and challenges, report accidents upon occurrence • Provide onboarding training, manage workplace accommodation and time-off requests, and provide coaching/mentoring to employees • Coordinated with departments to manage inventory accuracy through cycle counts, and ensure timely, accurate order fulfillment per SOPs and client process and activities • Monitor daily hours and activities against system data to support accurate billing • Communicate with internal departments and external partners to coordinate order fulfillment and respond to business inquiries, ensuring customer and operational demands are met. • Participate in development of departmental SOPs Requirements: • 2-3 years of experience in a similar role and/or 3PL warehouse environment; previous staff management experience is considered a strong asset • Knowledge of RF enabled warehouse management system, inventory management & process flows • Proficiency in Microsoft Excel; must be able to prepare and analyze inventory system reports What You Offer: • Strong leadership and coaching skills • Strong communication and interpersonal skills; ability to build solid working relationships with internal and external stakeholders • Organizational and time management skills • Ability to manage multiple tasks simultaneously in a fast-paced environment What We Offer: • Equal opportunity employer • Competitive compensation • Comprehensive health and dental care • Balance between work and home life

The Operations Supervisor oversees daily distribution center functions including shipping, receiving, inventory, and returns. They are responsible for staff scheduling, performance monitoring, and ensuring adherence to safety and operational standards.

Candidates must have 2-3 years of experience in a similar role or 3PL warehouse environment. Proficiency in Microsoft Excel and knowledge of warehouse management systems are required.

• Health care • Dental care

• Time managementPreferred
• LeadershipPreferred
• Microsoft ExcelPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Warehouse management
• Staff scheduling
• Inventory management
• Leadership
• Coaching
• Communication
• Interpersonal skills
• Microsoft Excel
• RF enabled warehouse management system
• Cycle counts
• Order fulfillment
• SOP development
• Time management
• Organizational skills
• Productivity measurement
• Health And Safety Standards
• Third-Party Warehousing
• Dental Care
• Life Coaching
• Billing
• Housekeeping
• Cycle Counting
• Order Fulfillment Management
• Warehousing
• Interpersonal Communications
• Inventory Management
• Inventory Management System
• Key Performance Indicators (KPIs)
• Mentorship
• Warehouse Management Systems
• Resource Planning
• Staff Management
• Time Management
• Scheduling

• Logistics
• Management & Leadership
• Manufacturing
• Administrative
• Operations Supervisor
• Operations Supervisor (General)
• Manufacturing Managers
• General and Operations Managers

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week