Help Desk Technician (French/English)

Helpdesk/Technical Support – 2 (French) Location: 2201 Eglinton Ave East Ecosystem 4 - 2 weeks training onsite and then Hybrid work model – 3 days onsite per week Contract Duration: 6 months Extension: Yes, possibility of extension for 12 - 24 months based on performance. FTE: Possible (based on performance + vacancy) Number of Positions: 1 - Unilingual Schedule Hours: Monday-Friday – Either 9:30 am 5:30 pm or 10:30-6:30 pm, late shift coverage required on a rotation basis every 6 weeks - 12 pm - 8 pm shift Business group: CS&S Technical Support Help Desk Summary: The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Candidate Value Proposition: The successful candidate will have the opportunity to work hybrid where they are only asked out come in 3x per week. Team provides wide range of support and opportunity for growth. Typical Day in Role: - Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level - Troubleshooting customer concerns over inbound phone calls - Enter commands and observe system functioning to verify correct operations and detect errors. - Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. - Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Must Haves: • Fluency in English /French • 2-3 Years Customer Service Experience • 2-3 years of browser troubleshooting practices • Knowledge of computer software, such as configuration management software, desktop communications software, and operating system software. Nice to Have - Previous Help Desk or Contact Center experience -Technical Help Desk Experience Soft Skills: • Strong Verbal and written communication skills, • problem solving skills, • customer service • empathy, finesse and interpersonal skills. •High ability to work independently and manage one’s time. Education: College/University in related field preferred but not required Best vs Avg Candidate: Strong technical helpdesk experience with strong language proficiency. 1 round of interview over video conference – 30 minutes For suitable candidates: Manager will send out technical assessment test to be completed within 24 hours after receiving once interview is completed. Regards Deepthi R Sr. Technical Recruiter 647-254-0803‬ [email protected]

Provide technical assistance to computer system users by resolving hardware and software issues via phone, in person, or remotely. Maintain detailed records of communication transactions and perform system diagnostics to ensure correct operations.

Requires fluency in English and French with 2-3 years of experience in customer service and browser troubleshooting. Knowledge of operating systems and configuration management software is required, while a college or university degree is preferred.

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• interpersonal skillsPreferred
• Technical SupportPreferred

Identified from the job description. Confirm important requirements above.

• English Fluency
• French Fluency
• Customer Service
• Browser Troubleshooting
• Configuration Management Software
• Desktop Communications Software
• Operating System Software
• Technical Support
• Problem Solving
• Interpersonal Skills
• Time Management
• Remote Troubleshooting

• Customer Service & Support
• Technology
• Administrative
• Consulting
• Finance & Accounting

Minimum education

College diploma

Minimum experience

2+ years

Apply by

Oct 3, 2026

Posting language

English

Working hours

40 hours per week

Office presence

3 days per week

Seniority

Entry level

Application method

Direct apply is available