Shift Manager

Job summary

The Shift Manager is responsible for overseeing daily gaming operations, ensuring compliance with regulatory standards, and maintaining facility cleanliness. They also lead and motivate team members while managing financial reporting and cash handling duties.

Job details

SUMMARY: Responsible for leading team members towards the shared goal of providing an exceptional gaming experience for each and every customer. Manage all aspects of gaming and the facility in a professional manner that is representative of Delta Bingo & Gaming customer-service oriented image. Responsible for ensuring all gaming is run in compliance with legislation governing the on-going operation of a bingo hall. Work cooperatively with and maintain transparency with the OLG and AGCO. DUTIES AND RESPONSIBILITIES (Include but are not limited to): * Exemplify Delta Bingo’s Core Values: Community, Innovation & Leadership * Work co-operatively with co-workers, team members and charity volunteers. * Obtain and maintain a valid AGCO license and/or any license deemed necessary to aid in the operation of the gaming site. * Work cooperatively with OLG and AGCO providing information in a timely professional manner. * Call in equipment failures and follow up with bingo support line. * Oversee the entire gaming centre operations, including equipment, parking lot, facility cleanliness, customer service, and team members. * Ensure team members are present, accounted for, and motivated to complete their shift. * Praise and/or discipline team members when appropriate; participate in performance management. * Verify financial reports after each bingo session. * Balance cash, prepare deposits, and manage department floats. * Oversee and coordinate monthly inventory for BOT. * Prepare reports and input financial data to be used by various stakeholders. * Assist with planning, preparing, and executing promotional events. * Complete a variety of office related tasks, including photocopying, managing inventory, etc. * Lead by example. * Understand and respond to customer inquiries regarding gaming, Food & Beverage, promotions, and any other product or service offered at Delta Bingo & Gaming. * Undertake other tasks and housekeeping duties as assigned by the Operations manager. * Comply with the Delta Bingo & Gaming dress code. * Must be able to work scheduled shifts. * Demonstrate teamwork attitude through such things as willingness to cover shifts. * Performs other duties as assigned.

What you’ll do

The Shift Manager is responsible for overseeing daily gaming operations, ensuring compliance with regulatory standards, and maintaining facility cleanliness. They also lead and motivate team members while managing financial reporting and cash handling duties.

Requirements

Candidates must be able to obtain and maintain a valid AGCO license and demonstrate strong leadership and customer service skills. The role requires the ability to work scheduled shifts and maintain professional cooperation with regulatory bodies like the OLG and AGCO.

Listed skills

• Team Leadership · Preferred
• Customer service · Preferred
• Financial Reporting · Preferred
• Inventory management · Preferred
• Regulatory Compliance · Preferred
• Conflict Resolution · Preferred
• Communication · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team Leadership
• Customer Service
• Financial Reporting
• Cash Management
• Inventory Management
• Performance Management
• Regulatory Compliance
• Conflict Resolution
• Event Planning
• Communication
• Problem Solving
• Operational Oversight
• Report Writing
• Professionalism
• Planning
• Deposit Accounts
• Housekeeping
• Cleanliness
• Financial Data
• Financial Statements
• Leadership
• Innovation
• Operations Management
• Operations
• Customer Inquiries
• Teamwork

Job areas

• Management & Leadership
• Customer Service & Support
• Hospitality
• Retail
• Administrative
• Shift Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers

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