Customer Sales & Service Representative French Bilingual

Job summary

The role involves acting as the primary point of contact for customer orders and service inquiries to ensure a smooth experience. Responsibilities include handling inbound calls, resolving customer complaints, and maintaining accurate account records while promoting company products.

Job details

Why Join Us Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly. * We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans. * We offer competitive benefits starting on day one, designed to support your life both in and out of work. * 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why. Work Location: This is an on-site position located at: 330 Cranston Crescent, Midland, ON L4R, Canada Work Schedule: Monday to Friday, 10:00 AM - 6:30 PM ET Language Requirement: Bilingualism in English and French is required for this role. Candidates must be fluent in both languages and able to communicate effectively, both verbally and in writing, in English and French. This role is the primary customer contact during the Customer Ordering and or Service experience, communicating expectations to the customer, and ensuring that the process flows smoothly. Ensures a balance between customer satisfaction, retention and company profitability. Provides timely, effective and professional responses to a variety of customer inquiries while consistently ensuring delivery of exceptional customer experience during every interaction. * Handles inbound customer service calls, inquiries and complaints while consistently ensuring delivery of a positive experience during every customer interaction. * Maintains customer records by updating account information. * Attracts potential customers by answering product and service questions, suggesting information about other products and services. * Researches and resolves product or service concerns by selecting the appropriate action to expedite the immediate resolution while delivering an optimal customer experience. * Track issues and communications with customers * Understand and escalate any issues that arise during the order process Basic Qualifications: * Education and Experience: HS/GED and 1-2 years in sales, retail, customer service Fluent verbal and written communication skills in both English and French. * Ability to provide customer service and support in both languages. * Successful completion of a language proficiency assessment may be required. Preferred Qualifications: * Education: Associates (or certificate) * Experience: 3+ years Additional Basic Qualifications: Must be 18 years of age or older The position being advertised is a replacement for an existing role within the organization. Compensation The compensation range for this position is $22.79 - $23.79 hourly. This position will be eligible for an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity. Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: * Healthcare (Medical, Dental, Vision) * Paid Time Off, Volunteer Time Off, and Holidays * Employer-Matched Retirement Plan * Employee Stock Purchase Plan * Short-Term and Long-Term Disability * Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. AODA: Deluxe Corporation and Deluxe companies will provide reasonable accommodation for qualified individuals with disabilities. If you need assistance with any part of the application or hiring process, please contact us at DeluxeCareers@deluxe.com [DeluxeCareers@delixe.com].

What you’ll do

The role involves acting as the primary point of contact for customer orders and service inquiries to ensure a smooth experience. Responsibilities include handling inbound calls, resolving customer complaints, and maintaining accurate account records while promoting company products.

Requirements

Candidates must have a high school diploma or GED and at least 1-2 years of experience in sales, retail, or customer service. Applicants must be at least 18 years of age.

Benefits

• Healthcare
• Medical
• Dental
• Vision
• Paid Time Off
• Volunteer Time Off
• Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term Disability
• Long-Term Disability
• Tuition Reimbursement

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Product Knowledge · Preferred
• Account Management · Preferred
• Sales · Preferred
• Communication · Preferred
• Data entry · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Communication
• Problem Solving
• Account Management
• Conflict Resolution
• Data Entry
• Product Knowledge
• Customer Retention
• Inbound Calling
• Time Off Management
• Disabilities
• Order Processing
• Customer Inquiries
• Emotional Health

Job areas

• Customer Service & Support
• Sales
• Retail
• Administrative
• Customer Service/Sales Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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