Appointment Specialist

About Hearing Life HearingLife Canada is the largest provider of hearing healthcare service in Canada. Our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices. Across Canada, HearingLife consists of over 350 hearing healthcare clinics and nearly 900 dedicated professionals proudly united behind one simple vision, to deliver life-changing differences through hearing health.How you will make an impact: As an integral member of our team, you’ll create a welcoming environment for our clients, providing them with exceptional service every step of the way. You’ll foster positive relationships with both clients and colleagues, making sure every client’s hearing journey is smooth and enjoyable.Reporting to our Appointment Centre Manager, you will be responsible for delivering excellent client care demonstrated by performing the following duties and responsibilities: Deliver a premium client experience through outbound calls that uphold the highest standards of service excellence while scheduling hearing test appointments. Represent HearingLife as a trusted provider, ensuring each interaction reflects our premium brand standards and commitment to patient care. Use call guides and workflows as frameworks while exercising professional judgment to adapt conversations to the client’s health concerns, questions, and comfort level. Build rapport with new and existing clients, listen actively, and communicate clearly to help clients understand the value and next steps of a hearing assessment. Accurately document client information, outcomes, and appointment details in the CRM system to ensure seamless clinic handoff. Maintain up-to-date knowledge of HearingLife services, clinic offerings, and hearing health fundamentals to support confident, informed conversations Achieve monthly Key Performance Indicators (KPIs) and actively collaborate with the Team Lead to meet and exceed performance goals. Work both onsite and remotely as required. Working Hours: TRAINING (first 4 weeks): Monday-Friday. 8 AM-4 PM Regular shift:o Monday-Friday: 9 AM-5 PM What you will need: Demonstrated premium customer service or client-focused sales skills. Minimum 1 year experience in a customer service, sales, or client-facing role. Strong listening, verbal communication, and relationship-building skills Ability to balance efficiency with high-quality, patient-centred conversations Reliable high-speed internet with a hardwired Ethernet connection (for remote work) Proficiency with CRM systems and general office productivity tools. Hearing healthcare or clinical appointment-setting experience is an asset but not required. Highlighted Benefits Competitive compensation package. Bonus pay: Immediate participation in the Appointment Centre bonus program upon hiring, designed to be highly achievable for Appointment Specialists. Hybrid-remote work environment. RRSP Matching. Generous PTO policy including Vacation & Wellness days. Company paid benefits including $750 healthcare spending account and $1000 mental health support. GoodLife Corporate Membership. Accommodations HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process. While we appreciate the interest of all applicants, only those selected for an interview will be contacted #LI-SM2 #Hearinglife_Canada #Remote

The Appointment Specialist is responsible for delivering a premium client experience through outbound calls and scheduling hearing test appointments. They must accurately document client information in the CRM system while maintaining up-to-date knowledge of hearing health services.

Candidates must have at least one year of experience in customer service or sales and possess strong communication and relationship-building skills. Proficiency with CRM systems and the ability to work in a hybrid environment with reliable high-speed internet are required.

• Bonus pay • RRSP matching • Vacation days • Wellness days • Healthcare spending account • Mental health support • GoodLife corporate membership

• Clinical carePreferred
• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Relationship building
• Active listening
• Verbal communication
• CRM systems
• Appointment scheduling
• Patient care
• Problem solving
• Professional judgment
• Time management
• Data entry
• Outbound Calls
• Rapport Building
• Workplace Inclusivity
• Workflow Management
• Mental Health
• Customer Relationship Management
• Customer Service
• Communication
• Disabilities
• Key Performance Indicators (KPIs)
• Productivity Software
• Relationship Building
• Team Leadership
• Verbal Communication Skills
• Scheduling
• Setting Appointments

• Customer Service & Support
• Healthcare
• Sales
• Administrative
• Appointment Specialist
• Healthcare Customer Service Representative
• Insurance Representatives
• Customer Service Representatives

Minimum experience

1+ years

Posting language

English

Working hours

40 hours per week