Software Support and Implementation Specialist

Job summary

The specialist guides clients through software setup, configuration, and data migration while providing Level 2 technical support for complex issues. They act as a liaison between users and the technical team to ensure smooth onboarding and resolve technical problems.

Job details

Demant Canada Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing lossconnect and communicate with the world around them. For more than a century, the Demant Group has played a vitalpart in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect,from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is activeand engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significantpart of the Group. The Software Implementation and Support Specialist is responsible for guiding clients through the setup, configuration, and data migration of new software systems, while also providing Level 2 technical support for more complex issues. They serve as a key liaison between users and the technical team, ensuring smooth onboarding, troubleshooting problems, and optimizing software use. This role blends technical expertise with strong communication skills.How you will Make an Impact: Lead customer onboarding, including system setup, configuration, and data migration Provide Level 2 technical support, troubleshooting issues and guiding customers to resolution Collaborate with internal teams to escalate and resolve advanced technical problems Document support cases, implementation steps, and customer feedback Contribute to continuous improvement of support processes and implementation workflows Build strong relationships with customers through clear communication and timely follow-up What You Bring: Bachelor's degree or college diploma in a technical field such as Computer Science, Mathematics, or Engineering, or at least two years of work experience in a similar role Strong technical aptitude and problem-solving skills Excellent oral and written communication skills Proficiency with SQL and relational databases Familiarity with Linux/Unix and basic shell commands Knowledge of networking and internet technologies such as TCP/IP would be an asset For Remote Workers: This role works out of the office but may be asked to work at home and/or be remote at times. You will need the following when working from home: Reliable and secure Internet Service Provider at home (no public WiFi) for duration of working hours Sufficient room to set up a laptop, monitors, keyboard and mouse Comfortable space to work for duration of working hours Quiet, private and secure space in which to work Benefits: Competitive salary Excellent medical benefits; including dental, vision and health, Employee Assistance Program Paid vacation Dynamic work atmosphere RRSP Matching Accommodations: Demant is committed to building an inclusive environment and will provide accommodations in accordance withthe AODA (Accessibility for Ontarians with Disabilities Act). Please clearly indicate in your application any accommodations you will require throughout the recruitment process. While we appreciate the interest of all applicants, only those selected for an interview will be contacted. #LI-remote#LI-PM2

What you’ll do

The specialist guides clients through software setup, configuration, and data migration while providing Level 2 technical support for complex issues. They act as a liaison between users and the technical team to ensure smooth onboarding and resolve technical problems.

Requirements

Candidates must have a bachelor's degree or college diploma in a technical field or at least two years of relevant experience. Proficiency in SQL, relational databases, and familiarity with Linux/Unix and networking technologies are required.

Benefits

• Medical benefits
• Dental
• Vision
• Health
• Employee Assistance Program
• Paid vacation
• Dynamic work atmosphere
• RRSP Matching

Listed skills

• Technical Support · Preferred
• SQL · Preferred
• Linux · Preferred
• TCP/IP · Preferred
• Problem solving · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Software implementation
• Technical support
• Data migration
• System configuration
• SQL
• Relational databases
• Linux
• Unix
• Shell commands
• Networking
• TCP/IP
• Problem-solving
• Communication skills
• Customer onboarding
• SQL (Programming Language)
• Communication
• Problem Solving
• Troubleshooting (Problem Solving)
• Workflow Management
• Innovation
• Continuous Improvement Process
• Technical Acumen
• Customer Service
• Relational Databases
• Computer Science
• Mathematics
• Employee Assistance Programs
• Data Migration
• Software Systems
• Product Software Implementation Method
• Business Communication
• Client Onboarding
• Internet Protocols Suite
• Shell Commands
• Tier 2 Technical Support

Job areas

• Technology
• Customer Service & Support
• Software
• Healthcare
• Engineering
• Software Implementation Specialist
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

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