Multi-Office Dental Recall Coordinator / Experienced Dental Office Administrator

Job summary

Manage patient recalls, reactivation campaigns, follow-ups, confirmations, and overdue appointments while maintaining an accurate and productive schedule. Provide professional patient service and assist with dental duties as needed, including work at both Brampton offices.

Job details

Multi-Office Dental Recall Coordinator / Experienced Dental Office Administrator Dental Square Group – Brampton, Ontario Full-time: 35+ hours per week Dental Square Group is seeking an experienced, dependable professional to join our team in a patient-care and practice-coordination role supporting patient retention, scheduling, and daily operations at both of our Brampton offices. The ideal candidate is highly organized, an effective communicator, and committed to delivering exceptional patient service. Locations - 8920 Hwy 50, Brampton - 695 Remembrance Road, Brampton A reliable vehicle and the ability to commute between both offices are strongly preferred. Schedule This is a full-time position requiring a minimum of 35 hours per week, with availability during the following hours: - Weekdays between 11:00 AM and 8:00 PM - All Saturdays: 9:00 AM to 5:00 PM - One Sunday per month: 9:00 AM to 5:00 PM Key Responsibilities - Manage patient recalls, reactivation campaigns, follow-ups, confirmations, and overdue appointments - Communicate with patients professionally and promptly to help them remain on track with their dental care - Maintain an accurate, productive, and well-organized appointment schedule - Support a positive patient experience through excellent telephone and interpersonal communication skills - Assist with dental duties as required; approximately 10–20% of the role may involve dental assisting Required Qualifications - Minimum two years of Canadian dental-office experience; mandatory - Experience with patient recall, reactivation, and scheduling - Strong communication, telephone, and organizational skills - Ability to work confidently at both Brampton locations - Reliable transportation between offices, strongly preferred - Canadian RDA certification or, at minimum, HARP certification is required - Interest in building a long-term career with Dental Square Group after successfully completing the probationary period Assets - Dentrix experience - Fluency in Hindi and/or Punjabi How to Apply Please submit your updated résumé and highlight your experience with: - Canadian dental offices - Patient recall and reactivation - Scheduling and appointment coordination - Dentrix - Canadian RDA or HARP certification We look forward to hearing from organized and dependable candidates who are passionate about helping patients maintain their oral health.

What you’ll do

Manage patient recalls, reactivation campaigns, follow-ups, confirmations, and overdue appointments while maintaining an accurate and productive schedule. Provide professional patient service and assist with dental duties as needed, including work at both Brampton offices.

Requirements

At least two years of Canadian dental-office experience and experience with patient recall, reactivation, and scheduling are required. Candidates must have Canadian RDA or at least HARP certification, strong communication and organizational skills, and the ability to work at both locations; reliable transportation is strongly preferred.

Listed skills

• Dentrix · Preferred
• Appointment Scheduling · Preferred
• telephone communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Recall
• Patient Reactivation
• Appointment Scheduling
• Appointment Coordination
• Patient Follow-Up
• Appointment Confirmation
• Patient Communication
• Telephone Communication
• Organizational Skills
• Patient Service
• Dental Assisting
• Dentrix

Job areas

• Healthcare
• Administrative
• Customer Service & Support