Administrative Assistant - Ainslie Street Dental

Get to know us: At Ainslie Street Dental, we provide patient-centered care in a modern, collaborative environment focused on comfort, efficiency, and clinical excellence. Our team values clear communication, organization, and a positive patient experience. As an Administrative Assistant, you’ll support the day-to-day operations of the practice through patient communication, scheduling, reception, and administrative tasks. We value professionalism, organization, adaptability, and teamwork in a supportive and respectful workplace. Schedule: Monday to Wednesday: 4:00 PM - 8:00 PM Friday (Weeks 2 and 4): 10:00 AM - 4:00 PM Saturday (Week 2): 9:00 AM - 1:00 PM What Sets Us Apart: Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth The wage for this Dental Administrator position is $17-$27/hour depending on skills, experience, and location. Please note that this is a replacement job opening. Your Role: Welcome and assist patients upon arrival, creating a warm and positive first impression Optimize the daily appointment schedule to ensure full utilization with minimal gaps Effectively manage the recall system and maintain accurate, up-to-date patient records Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts Proactively manage potential cancellations and address objections to encourage patients to keep their appointments Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner About You: Minimum 1 year of Dental Administration experience is required Experience with dental software programs is required Clinical background is considered an asset Application Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.

The Administrative Assistant will manage daily practice operations, including patient reception, scheduling, and maintaining accurate patient records. They are also responsible for processing billing, submitting insurance claims, and handling patient correspondence.

Candidates must have at least one year of dental administration experience and proficiency with dental software programs. A clinical background is considered an asset for this role.

• RRSP matching • Gym discounts • Insurance savings • Entertainment deals • Employee and Family Assistance Program • Professional development • Continuing education

• Customer servicePreferred
• TeamworkPreferred
• OrganizationPreferred

Identified from the job description. Confirm important requirements above.

• Dental administration
• Patient communication
• Scheduling
• Reception
• Patient billing
• Insurance claims
• Record keeping
• Customer service
• Organization
• Professionalism
• Teamwork
• Adaptability
• Patient Communication
• Patient Assistance
• Curiosity
• Administrative Functions
• Patient-Centered Care
• Billing
• Communication
• Dental Informatics
• Discounts And Allowances
• Operations
• Setting Appointments

• Healthcare
• Administrative
• Customer Service & Support
• Administrative Assistant
• Dental Assistant
• Dental Assistants and Therapists
• Dental Assistants

Minimum experience

0+ years

Posting language

English

Working hours

18 hours per week