Office Administrator - Canmore Downtown Dental

Job summary

The Office Administrator is responsible for greeting patients, managing the appointment schedule, and maintaining the patient database. They also handle patient inquiries, process correspondence, and manage patient records.

Job details

About us: For more than 40 years, Canmore Downtown Dental has been proud to care for the oral health of our community—supporting three generations of local families. Conveniently located on Main Street, we provide a welcoming, patient-centred environment and are always happy to accept new patients. As an active member of the community, we proudly support several local school sports teams and value the relationships we’ve built both inside and outside our clinic. Our mission is to create long-term connections between our team and our patients so we can deliver high-quality, accessible, and family-friendly dental care in a comfortable, positive atmosphere. If you’re passionate about community, committed to exceptional service, and looking to join a friendly, long-standing practice, we’d love to meet you. Schedule: Full-time, no evenings or weekends! Monday - Friday from 7:45am - 5:15pm Benefits of Joining Our Team: • Now offering an RRSP matching program for our permanent team members — helping you grow your future while you build your career with us • Competitive compensation • Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more! • Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services • Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education • Attend social and CE events to network with dental professionals in your community • Work-life balance and flexibility • Access to modernized technology to provide optimal oral care to patients Responsibilities: • Greet and assist patients as they arrive; ensure a lasting positive impression for them • Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps • Effectively manage recall system and accurately maintain patient database • Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations • Process referral letters and other patient correspondence upon receipt from provider; manage and file all patient records and charts About You: • Minimum 1 year of administration experience • Clinical background and experience with dental software programs considered an asset Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

What you’ll do

The Office Administrator is responsible for greeting patients, managing the appointment schedule, and maintaining the patient database. They also handle patient inquiries, process correspondence, and manage patient records.

Requirements

Candidates must have a minimum of one year of administration experience. A clinical background and experience with dental software are considered assets.

Benefits

• RRSP matching program • Competitive compensation • Corporate gym membership program • Home and auto insurance discounts • Discounted entertainment • Employee and Family Assistance Program • Career development • Continuing education

Listed skills

• Customer service · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administration
• Patient scheduling
• Customer service
• Database management
• Appointment coordination
• Record keeping
• Communication
• Dental software
• Oral Health
• Patient Assistance
• Oral Care
• Dental Care
• Database Management Systems
• Dental Informatics
• Discounts And Allowances

Job areas

• Administrative
• Healthcare
• Customer Service & Support
• Dental Office Administrator
• Public Administrator (General)
• Senior Government Officials
• Chief Executives