Office Administrator - Ortho 101

Job summary

The Office Administrator is responsible for greeting patients, managing the appointment schedule, and maintaining accurate patient databases. They also handle patient inquiries, process correspondence, and manage patient records.

Job details

Get To Know Us: At Ortho 101, we’re proud to provide personalized orthodontic care to children, teens, and adults in the Grande Prairie community. Our dedicated team is committed to creating healthy, confident smiles while providing a comfortable and positive experience for every patient. Our practice offers comprehensive orthodontic care, including braces and Invisalign®, supported by modern orthodontic technology and individualized treatment planning. We value teamwork, compassion, professionalism, and creating an environment where both our patients and team members feel supported. Conveniently located in the heart of downtown Grande Prairie, our clinic is easily accessible by public transit and offers free on-site parking. If you’re looking to join a collaborative, patient-focused orthodontic team and contribute to an exceptional patient experience, we’d love to meet you! Schedule: Monday - Friday: 8:00am - 4:00pm Benefits of Joining Our Team: Competitive compensation Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more! Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education Attend social and CE events to network with dental professionals in your community Work-life balance and flexibility Access to modernized technology to provide optimal oral care to patients Responsibilities: Greet and assist patients as they arrive; ensure a lasting positive impression for them Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps Effectively manage recall system and accurately maintain patient database Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations Process referral letters and other patient correspondence upon receipt from provider; manage and file all patient records and charts About You: Minimum 1 year of administration experience Clinical background and experience with dental software programs considered an asset Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

What you’ll do

The Office Administrator is responsible for greeting patients, managing the appointment schedule, and maintaining accurate patient databases. They also handle patient inquiries, process correspondence, and manage patient records.

Requirements

Candidates must have a minimum of one year of administration experience and be legally eligible to work in Canada. A clinical background and experience with dental software are considered assets.

Benefits

• Competitive compensation • Corporate gym membership program • Reduced rates on home and auto insurance • Discounted entertainment, hotels, products, and services • Employee and Family Assistance Program (EFAP) • Career development • Continuing education • Social and CE events

Listed skills

• Customer service · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Office administration
• Patient scheduling
• Database management
• Customer service
• Communication
• Record keeping
• Dental software
• Appointment coordination
• Conflict resolution
• Professionalism
• Patient Assistance
• Oral Care
• Treatment Planning
• Compassion
• Database Management Systems
• Dental Informatics
• Discounts And Allowances
• Orthodontics
• Setting Appointments
• Teamwork

Job areas

• Administrative
• Healthcare
• Customer Service & Support
• Office Administrator
• Office Manager (General)
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers