Patient Care Coordinator - Duggan Dental

Job summary

Create a positive patient experience, manage appointment scheduling and inquiries, and help maintain a full schedule by handling confirmations and potential cancellations. Process billing and insurance claims, manage recalls and patient records, and handle referrals and correspondence.

Job details

Get To Know Us: Conveniently located in West Camrose, our office is in its own free-standing building and offers free parking for our patients. We also provide evening and early morning appointments so you can get the treatment you need, when you need it and have been proudly serving Camrose and the surrounding community for over 25 years. Our practice offers a complete range of dental services, including general dentistry, tooth extraction and root canals, cosmetic services, oral procedures, Pinhole Surgical Technique, Periodontics, and pediatric dentistry to ensure your entire family has access to a comprehensive range of dental care. Dr. Kenneth Cha is highly regarded in his field and provides unparalleled dental care in a safe and soothing environment. Our team is passionately dedicated to continuing education, regularly attending courses and earning certifications to ensure they provide the most up-to-date dentistry. https://www.duggandental.com/ Schedule: Monday, Wednesday, and Friday, with 7–8 hour shifts each day. Benefits of Joining Our Team: Now offering an RRSP matching program for our permanent team members — helping you grow your future while you build your career with us Competitive compensation Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more! Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education Attend social and CE events to network with dental professionals in your community Work-life balance and flexibility Access to modernized technology to provide optimal oral care to patients Responsibilities: Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments Manage potential cancellations and overcome objections to motivate the patient to keep the appointment Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner Effectively manage the recall system and accurately maintain the patient database Process referral letters and other patient correspondence upon receipt from the provider Manage and file all patient records and charts Demonstrate active listening and empathy to patients using effective communication skills About You: Minimum 1 year of Administrator experience Clinical background considered an asset Experience with Dental software Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.

What you’ll do

Create a positive patient experience, manage appointment scheduling and inquiries, and help maintain a full schedule by handling confirmations and potential cancellations. Process billing and insurance claims, manage recalls and patient records, and handle referrals and correspondence.

Requirements

Applicants must have at least one year of administrative experience and be legally eligible to work in Canada. A clinical background is an asset, as is experience with dental software.

Benefits

• RRSP Matching
• Competitive Compensation
• Discounts on Services and Activities
• Corporate Gym Membership
• Home and Auto Insurance Discounts
• Discounted Entertainment, Hotels, Products, and Services
• Employee and Family Assistance Program
• Career Development
• Continuing Education
• Social and Continuing Education Events
• Work-Life Balance
• Flexible Work Arrangements
• Modernized Technology

Listed skills

• Appointment Scheduling · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Appointment Scheduling
• Patient Communication
• Appointment Confirmations
• Cancellation Management
• Patient Billing
• Payment Processing
• Insurance Claims
• Fee Inquiries
• Recall Management
• Patient Database Maintenance
• Referral Processing
• Patient Correspondence
• Medical Records Management
• Active Listening
• Empathy
• Dental Software
• Effective Communication
• Dentistry
• Discounts And Allowances
• Dental Therapy
• Dental Care
• Overcoming Objections
• Oral Care
• Dental Informatics
• Pediatric Dentistry
• Periodontology
• Root Canals

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Patient Care Coordinator
• Clinical Coordinator
• Health Service Managers
• Medical and Health Services Managers

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