Advisory Agent, Member and Client Experience

Job summary

The advisory agent is responsible for providing high-quality service to members and clients. They must effectively communicate and apply situational adaptability to meet customer needs.

Job details

What we offer* Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment * Benefits apply based on eligibility criteria. What you bring to the table High school diplomas in a related field A minimum of two years of relevant experience Please note that other combinations of qualifications and relevant experience may be considered Knowledge of French is required Action oriented, Communicates effectively, Customer Focus, Differences, Nimble learning, Situational adaptability, Tech savvy Equity, Diversity, Inclusion and Accessibility At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Trade Union (If applicable) Job Family Member/client sales and service (FG) Unposting Date 2026-09-25

What you’ll do

The advisory agent is responsible for providing high-quality service to members and clients. They must effectively communicate and apply situational adaptability to meet customer needs.

Requirements

Candidates must have a high school diploma in a related field and a minimum of two years of relevant experience. Proficiency in French is a mandatory requirement for this role.

Benefits

• Competitive salary • Annual bonus • Flexible vacation • Defined benefit pension plan • Group insurance • Telemedicine • Health and wellness expense reimbursement • Telework equipment

Listed skills

• Effective communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Action oriented
• Effective communication
• Customer focus
• Situational adaptability
• Tech savvy
• Nimble learning
• Communication
• Technical Acumen
• Adaptability
• French Language
• Sales
• Customer Service
• Action Oriented
• Telehealth
• Experimental Learning

Job areas

• Customer Service & Support
• Finance & Accounting
• Sales
• Patient Experience Advisor
• Reservation / Ticket Agent
• Travel Consultants and Clerks
• Reservation and Transportation Ticket Agents and Travel Clerks