Claims Reporting Specialist

Job summary

You will assist clients in opening new home or auto insurance claims and guide them through the claims process. Additionally, you will build advisory relationships, analyze client needs, and educate clients on digital tools to ensure an efficient experience.

Job details

Temporary position for 12 months. As a Claims Reporting Specialist, you will assist our clients in opening new claims with regards to damages to their home or auto properties. You will provide exceptional customer service and support to our clients during unprecedented events and guide them through the claims process. You help build and maintain business relationships with members and clients. You will educate and inform our clients on our digital tools to ensure an effective and efficient claims experience. You ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. You will be required to review client's insurance policy coverages, initiate a first notice of loss, inform clients of preferred partners and liaisons, and assign the file to our Claim Advisors. Emotional intelligence, interpersonal and digital savvy is therefore essential. More specifically, you will be required to: Establish an advisory relationship by identifying current and potential needs and supporting client retention Review client needs and compile and analyze data. Handle requests and follow up as needed Assist members and clients, listen to their needs and propose personalized solutions Help identify your unit’s operational risks and opportunities for improvement Stay on top of the latest standards, products and services in your field What we offer* Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment * Benefits apply based on eligibility criteria. What you bring to the table College diploma in a related field A minimum of one year of relevant experience Please note that other combinations of qualifications and relevant experience may be considered Action oriented, Ambiguity, Customer Focus, Differences, Drive results, Ensures accountability, Interpersonal Savvy, Nimble learning, Tech savvy Equity, Diversity, Inclusion and Accessibility At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Trade Union (If applicable) Job Family Member/client sales and service (FG) Unposting Date 2026-09-22

What you’ll do

You will assist clients in opening new home or auto insurance claims and guide them through the claims process. Additionally, you will build advisory relationships, analyze client needs, and educate clients on digital tools to ensure an efficient experience.

Requirements

The position requires a college diploma in a related field and a minimum of one year of relevant experience. Candidates should possess strong interpersonal skills, emotional intelligence, and technical proficiency.

Benefits

• Competitive salary • Annual bonus • Flexible vacation • Defined benefit pension plan • Group insurance • Telemedicine • Reimbursement of health and wellness expenses • Telework equipment

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• interpersonal skills · Preferred
• Data analysis · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Claims processing
• Emotional intelligence
• Interpersonal skills
• Digital savvy
• Data analysis
• Relationship management
• Problem solving
• Communication
• Accountability
• Adaptability

Job areas

• Customer Service & Support
• Finance & Accounting
• Administrative