Team leader, Management support and expertise support

Job summary

The team leader provides management and technical support by coordinating unit activities, coaching team members, and monitoring progress. They are responsible for managing budgets, ensuring project targets are met, and fostering a positive, engaging work environment.

Job details

The work mode arrangement for the position is full-time on site. As a team leader, you provide management support for the team. You coordinate your unit’s technical activities, action plans and initiatives. You coach and guide a team composed primarily of technical and support employees, assign tasks and activities, and regularly monitor progress. You support employee engagement by creating a positive, motivating work environment where everyone’s contribution is valued. You have functional authority over the team and manage individual performance. You solve technical problems and help develop and improve technical methods and procedures. You serve as technical collaborator for your unit and practitioners. More specifically, you will be required to: Help determine your unit’s service offer and ensure your projects and activities are planned and executed. Meet targets on time and on budget and manage results, performance, quality and client/partner satisfaction. Help develop training and skills development strategies and action plans for team members. Help resolve complaints and problems in accordance with the organization’s practices. Play a non-decision-making role in hiring, performance management, discipline, and skills development. Manage the budget. What we offer* Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment * Benefits apply based on eligibility criteria. What you bring to the table College diploma in a related field A minimum of two years of relevant experience Please note that other combinations of qualifications and relevant experience may be considered Knowledge of French is required Action oriented, Customer Focus, Differences, Directs work, Engagement, Nimble learning Equity, Diversity, Inclusion and Accessibility At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Trade Union (If applicable) Job Family Management support and expertise support (FG) Unposting Date 2026-09-21

What you’ll do

The team leader provides management and technical support by coordinating unit activities, coaching team members, and monitoring progress. They are responsible for managing budgets, ensuring project targets are met, and fostering a positive, engaging work environment.

Requirements

Candidates must possess a college diploma in a related field and at least two years of relevant experience. Proficiency in French is required for this role.

Benefits

• Competitive salary • Annual bonus • 4 weeks of flexible vacation • Defined benefit pension plan • Group insurance • Telemedicine • Reimbursement of health and wellness expenses • Reimbursement of telework equipment

Listed skills

• Problem solving · Preferred
• Coaching · Preferred
• Team Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team leadership
• Management support
• Technical coordination
• Coaching
• Performance management
• Budget management
• Problem solving
• Project planning
• Client satisfaction
• Skills development
• Action oriented
• Customer focus
• Nimble learning
• Action Oriented
• Experimental Learning
• Management
• Decision Making
• Customer Service
• Employee Engagement
• Performance Management
• French Language
• Leadership
• Telehealth

Job areas

• Management & Leadership
• Finance & Accounting
• Administrative
• Customer Service & Support
• IT Support Team Lead
• Technical Support Manager / Supervisor
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists