Front Desk Supervisor

Who We Are The Det'on Cho Group of Companies is an investment company with 31 diverse companies, including 9 wholly owned subsidiaries and 22 joint venture partners serving our customers in the Northwest Territories and beyond. Det’on Cho We Le Dai LP operating as Keskorie Boarding Home is 100% owned by the Yellowknives Dene First Nation. We promote a positive and supportive workplace focused on growth, teamwork and the care for our employees and are seeking a full-time Front Desk Supervisor. Our Keskorie Boarding Home is cultural oriented with a friendly work environment that houses people from all over the Territory. What You Will Do Reporting to the General Manager, the Front Desk Supervisor is a key team member of the Keskorie Boarding Home who will be instrumental in providing a warm welcome ensuring seamless transitions for our guests. This role offers a unique opportunity to contribute to the well-being of Indigenous clients by providing culturally sensitive support and assistance throughout their stay. This is a perfect position if you are keen on customer service with a passion for ensuring inclusive care for individuals. Rotational scheduled shift hours will include 8:00 am to 4:00 pm or 4:00 pm to 12:00 am, for a 40 hour work week. What You Bring * Knowledge of MS Office Suite and data entry experience. * Excellent interpersonal skills and a friendly demeanor to create a welcoming environment for clients. * Experience in customer service. * Strong organizational and coordination abilities to facilitate smooth transitions and movements within the facility. * Attention to detail and accuracy in maintaining records and conducting welfare checks. * Ability to work collaboratively with team members from different departments to meet clients' needs effectively. * Minimum of two (2) years supervisory experience. * Must have a valid First Aid/CPR Certificate or willing to take training immediately. * WHMIS Certificate. * Must be able to work in a fast-paced environment. * Ability to build relationships and establish trust. * Ability to follow company processes, policies and procedures. Job Requirements * Updated Immunization Record * Criminal Record with Vulnerable Sector Check What We Offer In addition to a competitive salary and a great work environment, Keskorie Boarding Home also offers a generous benefits package, including: * Extended health, dental, vision and prescription drug coverage * Employee Assistance Program * Health and Wellness Program * Group Life Insurance and Employee Accidental Death & Dismemberment coverage * Matching Defined Pension Plan (DPP) * Retirement Savings Plan and Tax-Free Savings Account (TFSA) optional * Vacation, Personal and Sick Leave * Career Development and Training Programs We thank all applicants for submissions, however only those shortlisted for an interview will be contacted. CLOSING DATE: Open Until Filled Priority Statement: We are committed to building a diverse and inclusive workplace where all employees feel valued and supported. We encourage applications from all individuals who meet the qualifications of the role. First preference shall be given to qualified individuals who identify as Yellowknives Dene First Nation, with those who identify as Indigenous (First Nations, Métis, and Inuit) also prioritized.

The Front Desk Supervisor manages guest transitions and provides a warm, culturally sensitive welcome to Indigenous clients. They are responsible for maintaining records, conducting welfare checks, and collaborating across departments to meet client needs.

Candidates must have at least two years of supervisory experience and proficiency in MS Office. Required certifications include First Aid/CPR and WHMIS, along with an updated immunization record and a criminal record check with a vulnerable sector check.

• Extended Health • Dental • Vision • Prescription Drug Coverage • Employee Assistance Program • Health And Wellness Program • Group Life Insurance • Employee Accidental Death & Dismemberment Coverage • Matching Defined Pension Plan • Retirement Savings Plan • Tax-Free Savings Account • Vacation • Personal Leave • Sick Leave • Career Development And Training Programs

• Customer servicePreferred
• Attention to detailPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Supervisory Experience
• MS Office Suite
• Data Entry
• Interpersonal Skills
• Organizational Skills
• Coordination
• Attention To Detail
• Collaboration
• Relationship Building
• Culturally Sensitive Support
• Record Maintenance

• Hospitality
• Customer Service & Support
• Management & Leadership
• Social Services
• Administrative

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week