Guest Service Agent

Who We Are The Det'on Cho Group of Companies is an investment company with 31 diverse companies, including 9 wholly owned subsidiaries and 22 joint venture partners serving our customers in the Northwest Territories and beyond. We promote a positive and supportive workplace focused on growth, teamwork and the care for our employees and are seeking a Guest Services Agent. Our Keskorie Boarding Home is cultural oriented with a friendly work environment that houses people from all over the Territory. What You Will Do Under the supervision and direction of the Hotel Operation Manager and Front Desk Supervisor, the Guest Services Agent addresses and manages clients’ concerns and requests. This role offers a unique opportunity to contribute to the well-being of Indigenous clients by providing culturally sensitive support and assistance throughout their stay at Keskorie Boarding Home. Scheduled shift hours will be 8:30 am to 5:00 pm, Monday to Friday. A Day In The Life * Greet clients upon arrival at the facility, ensuring a positive and welcoming experience. * Work collaboratively with team members, communicate clearly, and resolve conflicts constructively. * Coordinate and monitor hotel transfers to ensure clients experience smooth and efficient transportation and accommodations. * Coordinate with reception and shuttle drivers to facilitate clients' daily movements to hospitals and clinics. * Conduct welfare checks by visiting clients at hotels, gathering real-time feedback, and addressing any concerns or issues promptly. * Handle guest complaints and concerns according to procedures and policies * Assist with luggage and shuttle service when necessary * Assist clients in contacting Medical Travel (MT) regarding travel arrangements and health-related inquiries, as required. * Assist with meal distribution (lunch and snacks) * Conduct hotel guest room audits to identify safety, maintenance, and client service concerns, reporting and following up on issues as appropriate. * Expected to be scheduled to work at partner hotels as part of regular job duties, based on operational requirements. Job Requirements * Updated Immunization Record * Criminal Record with Vulnerable Sector Check What You Bring * Knowledge of MS Office Suite and some data entry experience an asset * Excellent interpersonal skills and a friendly demeanor to create a welcoming environment for clients * Must have a valid First Aid/CPR Certificate or willing to take training immediately * WHMIS Certificate * Self-motivated and trustworthy * Must be able to work in a fast-paced environment * Ability to follow company processes, policies and procedures We thank all applicants for submissions, however only those shortlisted for an interview will be contacted. CLOSING DATE: Open Until Filled Priority Statement: We are committed to building a diverse and inclusive workplace where all employees feel valued and supported. We encourage applications from all individuals who meet the qualifications of the role. First preference shall be given to qualified individuals who identify as Yellowknives Dene First Nation, with those who identify as Indigenous (First Nations, Métis, and Inuit) also prioritized. Scheduled shift hours will be 8:30 am to 5:00 pm, Monday to Friday.

The Guest Service Agent manages client concerns, coordinates transportation to medical facilities, and conducts welfare checks at partner hotels. They also assist with meal distribution and perform room audits to ensure safety and service standards.

Candidates must possess a valid First Aid/CPR certificate, a WHMIS certificate, and an updated immunization record. A criminal record check with a vulnerable sector search is also required for this position.

• Customer servicePreferred
• First AidPreferred
• CPRPreferred
• interpersonal skillsPreferred
• CommunicationPreferred
• Data entryPreferred
• Conflict ResolutionPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Interpersonal Skills
• Data Entry
• First Aid
• CPR
• WHMIS
• Conflict Resolution
• Communication
• Safety Auditing
• Logistics Coordination
• Workplace Inclusivity
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Self-Motivation
• Auditing
• Interpersonal Communications
• Joint Ventures
• Microsoft Office
• Travel Arrangements
• Friendliness
• Trustworthiness
• Customer Complaint Resolution
• Teamwork
• Cultural Sensitivity

• Customer Service & Support
• Hospitality
• Social Services
• Administrative
• Guest Services Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

Minimum education

Professional degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week