Banking Operations Associate

Job summary

Process transactions and manage incoming requests through a ticketing queue, ensuring accuracy, timely completion, and compliance with procedures and service-level agreements. Investigate and resolve operational issues, respond to inquiries, maintain accurate records, escalate complex matters, and identify opportunities to improve processes and service delivery.

Job details

Job Title: Banking Operations Associate Location: Toronto, ON (Hybrid) Duration: 12 months contract (with possibility of extension/conversion) Job Summary Ideal candidate is responsible for processing transactions accurately and efficiently, managing incoming requests through a ticketing queue, resolving operational issues, and ensuring all activities are completed in accordance with established procedures and Service Level Agreements (SLAs). Key Responsibilities Process various transactions accurately and within established service timelines. Manage incoming requests and tasks through a ticketing queue, prioritizing work to meet daily deadlines. Review transaction details and supporting documents to ensure accuracy and compliance with established guidelines. Identify discrepancies, investigate operational issues, and resolve them within delegated authority. Escalate complex issues to the appropriate internal teams when necessary. Provide process and policy guidance to colleagues and business partners when required. Respond to customer, partner, and vendor inquiries professionally and promptly. Maintain accurate records and ensure prepared documents reflect business requirements and comply with applicable rules and regulations. Build positive working relationships with internal and external stakeholders. Identify opportunities to improve processes, procedures, and service delivery. Follow established policies, operational controls, and risk management guidelines. Must-Have Qualifications and Skills Relevant experience in transaction processing, banking operations, financial operations, or a similar role. Strong analytical and problem-solving skills. Excellent attention to detail and accuracy. Strong written and verbal communication skills. Ability to manage multiple tasks, prioritize workloads, and meet daily deadlines. Ability to work effectively both independently and as part of a team. Sound judgment and the ability to identify and escalate operational issues appropriately. Nice-to-Have Qualifications Proficiency in MS Office applications. Previous experience in a financial institution or banking environment. Post-secondary education or a degree. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

What you’ll do

Process transactions and manage incoming requests through a ticketing queue, ensuring accuracy, timely completion, and compliance with procedures and service-level agreements. Investigate and resolve operational issues, respond to inquiries, maintain accurate records, escalate complex matters, and identify opportunities to improve processes and service delivery.

Requirements

Relevant experience in transaction processing, banking operations, financial operations, or a similar role is required, along with strong analytical and problem-solving skills and excellent attention to detail. Candidates should communicate effectively, manage competing tasks and deadlines, work independently and collaboratively, and use sound judgment to resolve or escalate issues; MS Office proficiency, financial institution experience, and post-secondary education are preferred.

Listed skills

• written communication · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Risk Management · Preferred
• MS-Office · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Transaction Processing
• Banking Operations
• Financial Operations
• Analytical Skills
• Problem-Solving
• Attention To Detail
• Written Communication
• Verbal Communication
• Workload Prioritization
• Deadline Management
• Issue Escalation
• Risk Management
• Stakeholder Relations
• Process Improvement
• MS Office

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative

More jobs from Dexian