Operations Officer

Job summary

Review and resolve data discrepancies by verifying customer, account, and transaction information against source documents, then updating and validating records in operational systems. Support electronic funds transfer and other regulatory reporting, meet service-level requirements, protect confidential information, and escalate risks or unresolved issues while coordinating with internal teams.

Job details

Operations Officer I – Banking Operations & Regulatory Reporting Location: Toronto, ON Job Type: Contract Contract Duration: 4 months Work Arrangement: Hybrid (currently 2 days onsite per week, with the possibility of increasing to 4 days) Schedule: Monday to Friday, 9:00 AM – 5:00 PM Job Overview We are seeking a detail-oriented and motivated Operations Officer I to support daily banking operations, data processing, and regulatory reporting activities within a financial services environment. The ideal candidate will have experience in banking, financial services, data entry, transaction processing, or general operations. This opportunity is well suited to someone with a balanced background in financial operations who is eager to learn new systems, develop their skills, and contribute to a collaborative team. The role primarily involves back-office operations, reviewing data discrepancies, validating information against source documents, updating reporting systems, and coordinating with internal teams to ensure data accuracy and compliance with established procedures. Key Responsibilities Review data discrepancy and incomplete-information alerts generated by internal systems to identify and resolve potential reporting issues. Verify customer, account, and transaction information against source documents and internal records. Enter, update, and validate information in designated systems to maintain accurate and complete records. Identify and correct data entry errors, escalating discrepancies or unresolved issues to the appropriate teams when necessary. Follow up with internal business partners to obtain missing or incomplete information and ensure timely updates. Support electronic funds transfer reporting and other regulatory reporting activities in accordance with established requirements. Ensure reports and operational tasks are completed accurately and within established service-level agreements (SLAs). Maintain confidentiality when handling sensitive customer and financial information. Identify opportunities to improve operational workflows, data quality, and processing efficiency. Escalate unusual transactions, potential risks, and non-standard processing issues according to established procedures. Collaborate with internal teams to resolve operational issues and respond to information requests in a timely manner. Adhere to internal policies, regulatory requirements, audit standards, and risk management procedures. Manage daily workloads effectively while maintaining accuracy, productivity, and attention to detail. Required Qualifications At least 1 year of experience in banking operations, financial services, data entry, data enrichment, transaction processing, regulatory reporting, or a related operational role. Previous experience in a corporate or financial services environment is preferred. International banking experience will also be considered. Proficiency in MS Office applications, particularly MS Excel and Word. Strong computer skills and the ability to learn new systems, applications, and internal processes quickly. Excellent attention to detail and the ability to identify discrepancies in data and documentation. Strong organizational and time management skills, with the ability to manage high volumes of work and meet strict deadlines. Ability to work independently while contributing effectively to a team. Strong written and verbal communication skills. A self-motivated attitude and willingness to learn new processes and develop operational expertise. Ability to handle confidential information responsibly and follow established procedures. Preferred Qualifications Exposure to Electronic Funds Transfer Reporting (EFTR) or regulatory reporting in Canada. Familiarity with anti-money laundering (AML) processes or financial regulatory requirements. Experience with payment processing, transaction verification, or data quality management. Business writing experience, including preparing professional communications and following up with internal stakeholders. Relevant post-secondary education, professional training, or certifications.

What you’ll do

Review and resolve data discrepancies by verifying customer, account, and transaction information against source documents, then updating and validating records in operational systems. Support electronic funds transfer and other regulatory reporting, meet service-level requirements, protect confidential information, and escalate risks or unresolved issues while coordinating with internal teams.

Requirements

At least one year of experience in banking operations, financial services, data entry, transaction processing, regulatory reporting, or a related operational role is required, along with proficiency in Microsoft Excel and Word. Candidates should have strong attention to detail, organizational and communication skills, the ability to manage deadlines and learn systems quickly, and a responsible approach to confidential information; Canadian regulatory reporting or AML exposure is preferred.

Listed skills

• Data entry · Preferred
• Data Validation · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Attention to detail · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Banking Operations
• Data Entry
• Data Validation
• Transaction Processing
• Regulatory Reporting
• Electronic Funds Transfer Reporting
• Microsoft Excel
• Microsoft Word
• Data Quality Management
• Discrepancy Resolution
• Attention To Detail
• Time Management
• Confidential Information Handling
• Anti-Money Laundering
• Business Writing
• Stakeholder Communication

Job areas

• Finance & Accounting
• Administrative

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