Customer Service / Counter Sales

Surrey, BC
On-site
Posted Oct 16, 2026
1 position

$20–$24 / hour

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The role involves providing exceptional customer service, managing counter sales, and fostering customer loyalty through product advice and up-selling. Additionally, the employee will assist with store operations such as stocking shelves and maintaining a professional sales environment.

Job details

Dick’s Lumber in Port Kells is looking for an energetic, customer service driven individual to join our team in Customer Service and Counter Sales ACCOUNTABILITIES: * Offers exceptional customer service, focusing on fostering customer loyalty and growing assigned account sales. * Uses strong product knowledge to enhance the “valued added” component of the sales transaction by anticipating customer requirements, recommending additional products and working to maximize the sales opportunity through up-selling. * Assists customers by offering advice and information on different products. * Performs multiple transactions at once. * Presents a professional sales image to the customer at all times. * Provides assistance and follows up with customer inquiries in a timely manner. * Performs other job-related duties as required (such as stocking shelves, housekeeping etc) QUALIFICATIONS: * Effective selling and relationship building skills. * Ability to grow and develop contractor business by participating in store initiatives. * Detail oriented with strong organizational skills. * Professional, courteous and punctual with a focus on customer service. * Ability to multi-task, prioritize and work efficiently with minimal supervision. * Manual dexterity and the ability to lift up to 25kgs. * Must have a positive attitude and be a team player. * Basic and current knowledge of the building code would be an asset. * Experience and knowledge in this or a related industry is an asset. WORKING CONDITIONS: * This position is primarily in the store so the exposure to extreme temperatures is infrequent. * Moderate exposure to personal risk; safety boots are required. * Busy, high volume environment. Wage: $20.00 to $24.00 per hour. We offer a comprehensive benefits package that includes health and dental coverage, a company pension plan, and paid time off. Our program is designed to support employee well-being and provide long-term security.

What you’ll do

Requirements

Candidates should possess strong sales and relationship-building skills, along with the ability to multi-task in a high-volume environment. Physical requirements include the ability to lift up to 25kg and the use of safety boots.