Account Director / Client Services & Delivery Lead

Job summary

Serve as the primary strategic partner for key clients while leading the delivery of multiple retainer accounts. Coordinate multidisciplinary teams to ensure projects are scoped, executed, and delivered to high standards.

Job details

We're looking for an experienced Account Director / Client Services & Delivery Lead who thrives in a fast-moving agency environment. You'll serve as the primary strategic partner to key clients while leading delivery across multiple accounts, ensuring projects are properly scoped, executed efficiently, and delivered to the highest standards. This role combines client leadership, delivery management, operational excellence, and commercial growth. Responsibilities Own executive-level client relationships and serve as the primary strategic advisor. Lead delivery across multiple retainer accounts from planning through execution. Coordinate multidisciplinary teams across Digital Marketing, SEO, Paid Media, Web Development, Design, Email & CRM. Manage project scope, priorities, timelines, budgets, and resource allocation. Improve internal processes and operational workflows. Ensure consistent quality across all client deliverables. Identify account growth opportunities and contribute to client retention. Partner directly with agency leadership to scale operations. Requirements At least 5–10+ years in a digital marketing, advertising, or creative agency. Proven experience managing enterprise or mid-market client accounts. Experience leading cross-functional digital teams. Strong project and delivery management skills. Excellent stakeholder management and executive communication. Comfortable discussing SEO, Paid Media, Content Marketing, Web Development, Email Marketing and Analytics. Experience with Asana, ClickUp, Monday.com, Jira or similar PM platforms. Ability to work during US Central Time business hours.

What you’ll do

Serve as the primary strategic partner for key clients while leading the delivery of multiple retainer accounts. Coordinate multidisciplinary teams to ensure projects are scoped, executed, and delivered to high standards.

Requirements

Requires 5-10+ years of experience in a digital marketing or creative agency managing enterprise or mid-market accounts. Must be proficient in project management platforms and comfortable with various digital marketing channels.

Listed skills

• Operational Excellence · Preferred
• Leadership · Preferred
• Teams · Preferred
• Client · Preferred
• Jira · Preferred
• Planning · Preferred
• management · Preferred
• Development · Preferred
• Consistent · Preferred
• Project management · Preferred
• Stakeholder Management · Preferred
• email · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Relationship Management
• Strategic Planning
• Delivery Management
• Project Scoping
• Resource Allocation
• Stakeholder Management
• Executive Communication
• Digital Marketing
• SEO
• Paid Media
• Web Development
• Email & CRM
• Operational Excellence
• Account Growth
• Budget Management
• Cross-functional Leadership
• Monday.com
• Workflow Management
• Planning
• ClickUp (Software)
• Analytics
• Asana
• JIRA
• Customer Relationship Management
• Management
• Client Services
• Communication
• Content Marketing
• Email Marketing
• Search Engine Optimization
• Leadership
• Project Management
• Operations
• Strategic Partnership
• Timelines

Job areas

• Management & Leadership
• Marketing
• Creative & Media
• Consulting
• Customer Service & Support
• Account Delivery Lead
• Technical Program Manager
• Policy and Planning Managers
• Managers, All Other