BDC - Service Coordinator

Job summary

Serve as the first point of contact for customers scheduling vehicle service, and proactively promote recommended maintenance and services to new and existing customers. Manage inbound calls, texts, and emails, build relationships with customers and dealership teams, and meet service quality and performance benchmarks.

Job details

Join Canada’s Largest Automotive Group If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed. Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC. With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the , we are also committed to making a meaningful impact in the communities we serve. Discover how you can build your career with . Dilawri Group in Ontario is now actively searching for a BDC- Service Coordinator. Located at Dixie Road & Highway 401 in Mississauga, our team doesn’t just schedule service appointments, we create exceptional customer experiences! If you’re energetic, organized, and thrive in a fast-paced environment, this could be the opportunity you’ve been looking for. Pay Rate: $40,000-$60,000/yr Responsibilities Be the first point of contact for customers scheduling their vehicles for service Proactively connect with new and existing customers to promote recommended maintenance and services Manage inbound calls, texts, and emails in a professional contact-centre environment Build strong relationships with customers and dealership teams while learning about new promotions and services we offer Meet quality and performance benchmarks while delivering exceptional service Perform other tasks, based on management requirements and instructions. Qualifications 2+ years of customer service experience (Automotive experience is a valued asset but not required) Customer focussed mindset with strong written, phone, and digital communication skills Team player with a positive, solution focussed attitude Ability to stay organized, detailed oriented, and calm under pressure High school diploma level education Three-week Rotation Schedule Weeks 1 & 2: Monday to Friday – 8:30 am to 5:30 pm (1-hour unpaid lunch) Week 3: Includes a Saturday shift – 7:30 am to 4:30 pm (a day off during the week will be provided when Saturday is scheduled) Rotation Cycle This three-week schedule repeats continuously: two weeks of Monday–Friday shifts followed by one week including a Saturday shift. About Us In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include: Discounted employee vehicle purchase program Job-specific coaching & training programs Comprehensive health & dental plans Employee wellness & assistance programs Employee social events Build your career with a team that is driven by excellence, integrity and innovation. Discover Dilawri. Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

What you’ll do

Serve as the first point of contact for customers scheduling vehicle service, and proactively promote recommended maintenance and services to new and existing customers. Manage inbound calls, texts, and emails, build relationships with customers and dealership teams, and meet service quality and performance benchmarks.

Requirements

Applicants need at least two years of customer service experience; automotive experience is an asset but is not required. A high school education, strong written, phone, and digital communication skills, a customer-focused and positive attitude, and the ability to stay organized and calm under pressure are required.

Benefits

• Discounted Employee Vehicle Purchase Program
• Job-Specific Coaching and Training Programs
• Comprehensive Health and Dental Plans
• Employee Wellness and Assistance Programs
• Employee Social Events

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Appointment Scheduling · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Time management · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• working under pressure. · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Customer Relationship Building
• Written Communication
• Phone Communication
• Digital Communication
• Appointment Scheduling
• Inbound Call Management
• Organization
• Attention to Detail
• Time Management
• Teamwork
• Problem Solving
• Working Under Pressure
• Promoting Services

Job areas

• Customer Service & Support
• Sales
• Administrative

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