Sales Manager

Job summary

Oversee new and used vehicle sales operations, set sales and gross profit targets, manage inventory planning, and monitor performance against departmental goals. Hire, train, coach, and evaluate sales staff while ensuring CRM use, dealership policy compliance, customer follow-up, and coordination with other departments.

Job details

Dilawri Overview Join Canada’s Largest Automotive Group If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed. Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC. With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Discover how you can build your career with Position Overview Mercedes-Benz Boundary is seeking a results‑driven and experienced Sales Manager to support the General Manager in overseeing all activities within the New and Used Sales Departments. This role is responsible for planning, organizing, and managing sales operations, ensuring sales teams meet performance targets, and maintaining the highest dealership standards. The Sales Manager will lead all training and development initiatives for sales staff, maintain administrative accuracy, and uphold dealership processes. Working closely with sales teams, departmental leaders, and the General Manager, this role ensures strong customer satisfaction, effective sales execution, and consistent achievement of departmental goals. Compensation For This Position Is Commission Based. Primary Duties and Responsibilities Establish long‑ and short‑range goals for assigned sales staff. Guide salespeople in setting and achieving individual objectives. Recommend optimal new vehicle inventory based on sales rate and stock levels. Set gross profit and sales objectives and monitor weekly performance. Assist with forecasting, budgeting, and expense management for the New/Used Car Department. Communicate and enforce dealership policies and procedures. Conduct daily one‑on‑one meetings and assist salespeople with customers. Ensure sales staff plan daily activities using CRM (calls, emails, appointments). Hire, train, motivate, and manage performance of all new/used vehicle sales employees. Evaluate monthly sales performance and complete quarterly reviews. Develop individualized training and improvement plans. Conduct daily/weekly sales and manufacturer training sessions. Support programs to increase new/used car gross and F&I penetration. Hold sales staff accountable for CRM usage and prospecting efforts. Coordinate sales operations with Service, Parts, and Business Office. Assist in planning programs to support staff in reaching objectives. Handle sales staff concerns and recommend dismissal when necessary. Review customer follow-up and ensure planned contact through CRM. Review sales records to identify performance trends. Support dealership image through coordinated sales initiatives. Assist in advertising campaigns and promotions. Collaborate with other Sales Managers for professional development. Experience Qualifications Required Proven automotive sales management experience (new and/or used vehicles) Strong understanding of dealership operations, sales processes, and inventory planning Proficiency with CRM systems and sales tracking tools Ability to evaluate sales performance and create effective development plans Skills & Competencies Strong leadership and team‑building skills Excellent communication, coaching, and interpersonal abilities Strong organizational and time‑management skills Ability to enforce policies, maintain accountability, and uphold high standards Strong problem‑solving skills with a customer‑focused mindset Ability to collaborate effectively across multiple dealership departments Additional Requirement Legally entitled to work in Canada About Dilawri In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include: Discounted employee vehicle purchase program Job-specific coaching & training programs Comprehensive health & dental plans Employee wellness & assistance programs Employee social events Build your career with a team that is driven by excellence, integrity and innovation. Discover Dilawri.

What you’ll do

Oversee new and used vehicle sales operations, set sales and gross profit targets, manage inventory planning, and monitor performance against departmental goals. Hire, train, coach, and evaluate sales staff while ensuring CRM use, dealership policy compliance, customer follow-up, and coordination with other departments.

Requirements

Requires proven automotive sales management experience, a strong understanding of dealership operations, sales processes, and inventory planning, and proficiency with CRM and sales tracking tools. Candidates should demonstrate leadership, coaching, communication, organizational, accountability, problem-solving, and collaboration skills, and be legally entitled to work in Canada.

Benefits

• Discounted Employee Vehicle Purchase Program
• Job-Specific Coaching And Training Programs
• Comprehensive Health And Dental Plans
• Employee Wellness And Assistance Programs
• Employee Social Events

Listed skills

• CRM Systems · Preferred
• Leadership · Preferred
• Team building · Preferred
• Coaching · Preferred
• Communication · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Automotive Sales Management
• Dealership Operations
• Sales Planning
• Inventory Planning
• CRM Systems
• Sales Performance Tracking
• Leadership
• Team Building
• Coaching
• Training And Development
• Communication
• Performance Management
• Budgeting And Forecasting
• Customer Satisfaction
• Problem Solving
• Cross-Department Collaboration

Job areas

• Sales
• Management & Leadership
• Customer Service & Support
• Retail

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