Critical Response Worker

Job summary

The Critical Response Worker provides crisis management support, including intervention, stabilization, and recovery efforts for individuals and communities affected by traumatic events. They also collaborate with community leadership and service providers to build capacity through education, planning, and training initiatives.

Job details

Why should YOU choose Dilico? * Optional Flexible schedule to support work-life balance * OMERS Pension plan available to all employees * Competitive salaries * Generous paid vacation time * Paid time off at Christmas above paid vacation time * EFAP available to all employees and their families * Benefit plan that includes dental, healthcare, and vision services * A chance to make a difference in the community Positions Available: 1 – Full-Time Position Location: Thunder Bay, ON Closing Date: Open until filled Competition #: 1723 Position Overview: The Critical Response Program serves as a single point of contact for crisis management support for the 13 First Nations communities within the Robinson Superior Treaty Area served by Dilico Anishinabek Family Care, as well as supporting other crisis' affecting Indigenous people in the City of Thunder Bay. Under the direction of the Program Manager(s), the Critical Response Worker supports prevention, preparedness, intervention, stabilization, and recovery efforts related to critical incidents and emergencies. This includes responding to community and individual crises such as suicide-related concerns, self-harm, substance use emergencies, grief and loss, community declarations of emergency, and other traumatic events. Collaborating with community leadership, health and social service providers, cultural supports, and internal agency programs, the Critical Response Worker delivers timely, culturally safe, trauma-informed, and community-driven services. The position also supports community capacity building through education, awareness, planning, and training initiatives designed to strengthen resilience, enhance emergency preparedness, and promote long-term community wellness. Qualifications and Requirements: * Formal education in Social Work, Mental Health and Addictions, Child and Youth Care, Indigenous Studies, Community Services, Psychology, or a related field is considered an asset but is not required. * Equivalent combinations of education, lived experience, cultural knowledge, volunteer experience, and community involvement will be considered. * Candidates with a willingness to learn and a strong commitment to helping others are encouraged to apply. * Relevant certifications or training in crisis intervention, suicide prevention, mental health, substance use, or Indigenous wellness are considered assets. * Training, mentorship, and professional development opportunities will be provided. * Previous experience in crisis response, community services, mental health, addictions, outreach, healthcare, social services, or related fields is considered an asset but is not required. * Experience working with First Nations communities, Indigenous populations, youth, families, or vulnerable individuals is an asset. * Volunteer, cultural, community leadership, peer support, or lived experience that demonstrates a commitment to helping others will be considered valuable. * Applicants with transferable skills and a strong interest in supporting community wellness are encouraged to apply. * On-the-job training and ongoing support will be provided to successful candidates. * Support community healing, recovery, and post-crisis activities that promote long-term wellness and resilience. * Build strong working relationships with First Nation leadership, health teams, schools, community agencies, emergency services, and other service providers. * a Criminal Records/Vulnerable Sector Check is required upon hiring. * must be able to work flexible hours including during evenings and weekends; * provide on-call services; * must be certified in CPR and Standard First Aid; * must be able to travel regularly, have a valid Ontario Driver’s License and have access to a personal vehicle (Agency vehicle provided during work hours) Hours of Work: 32.5 hours per week Please apply directly at https://www.dilico.com/careers/ [https://www.dilico.com/careers/] As an Indigenous Agency Dilico gives preference to Indigenous people. Dilico is committed to diversity in the workplace and encourages applications from all qualified candidates. Only those considered for an interview will be contacted. Dilico Anishinabek Family Care 200 Anemki Place | Fort William First Nation | ON | P7J1L6 TF +1 855 623 8511 | T +1 807 623 8511

What you’ll do

The Critical Response Worker provides crisis management support, including intervention, stabilization, and recovery efforts for individuals and communities affected by traumatic events. They also collaborate with community leadership and service providers to build capacity through education, planning, and training initiatives.

Requirements

Candidates should have a commitment to helping others and a willingness to learn, with formal education in social services or related fields considered an asset. The role requires a valid Ontario Driver’s License, access to a personal vehicle, and the ability to work flexible hours including evenings and weekends.

Benefits

• Flexible schedule
• OMERS Pension plan
• Competitive salaries
• Generous paid vacation time
• Paid time off at Christmas
• EFAP
• Dental services
• Healthcare services
• Vision services

Listed skills

• crisis intervention · Preferred
• Mental Health Support · Preferred
• case management · Preferred
• Relationship Building · Preferred
• First Aid · Preferred
• CPR · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Crisis intervention
• Suicide prevention
• Mental health support
• Substance use support
• Trauma-informed care
• Community capacity building
• Emergency preparedness
• Cultural safety
• Grief and loss support
• Case management
• Relationship building
• First Aid
• CPR
• Outreach
• Community Leadership
• Indigenous Studies
• Time Off Management
• Cardiopulmonary Resuscitation (CPR) Certification
• Willingness To Learn
• Resilience
• Valid Driver's License
• Planning
• Mental Health
• Social Work
• Crisis Intervention
• Crisis Management
• Emergency Preparedness
• Formal Learning
• Leadership
• Psychology
• Mentorship
• Program Management
• Suicide Intervention
• Transferable Skills Analysis
• Trauma Care
• Peer Support

Job areas

• Social Services
• Healthcare
• Government & Public Sector
• Emergency Response Worker
• Community Health Worker
• Community Health Workers

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