L2/L3 POS(Oracle Micros Simphony) Support Engineer

Job summary

Provide L2/L3 support for Oracle Micros Simphony POS systems across international restaurant locations. Responsibilities include hardware troubleshooting, API integration management, and coordinating with third-party payment and tax vendors.

Job details

Seeking a contract POS Support Engineer to join its hospitality/restaurant technology team supporting Oracle Micros Simphony across a multi-location, internationally expanding restaurant operation. This is a blended L2/L3 role: the candidate will handle frontline incident triage and hardware/network troubleshooting (L2), while also owning deeper root-cause analysis, API/integration issues, and vendor coordination for third-party payment and tax systems (L3). The role requires close collaboration with internal engineering leadership, external vendors (eThor, Clover, Adyen, Vertex), and non-technical restaurant/field operations stakeholders. Candidates should be comfortable working across time zones to support US and international (UK/EU) store operations, including new store openings. Required Technical Skills / Experience 3+ years hands-on experience with Oracle Micros Simphony (POS configuration, workstation/terminal setup, menu/service charge configuration, EMC administration) Experience troubleshooting MICROS Workstation hardware (e.g., Workstation 6/Workstation 8), including thermal/performance issues, terminal reboots, peripheral (printer, cash drawer, card reader) connectivity Working knowledge of restaurant/hospitality POS environments — multi-location retail or F&B operations preferred Solid understanding of networking fundamentals: firewall rules, port whitelisting, DNS, VPN/site-to-site connectivity, and troubleshooting network-dependent POS outages Experience supporting payment terminal integrations (card-present transactions, EMV, payment gateway connectivity) — Adyen experience strongly preferred Familiarity with incident triage and ticketing tools (e.g., ServiceNow, Jira Service Management, or similar ITSM platforms) Ability to read and interpret API/integration logs to diagnose failures between POS and downstream systems (payment, tax, loyalty, etc.) Experience coordinating with third-party vendors for issue escalation and resolution (not just internal ticket routing) Comfortable producing clear, non-technical written explanations of technical issues for restaurant/field leadership.

What you’ll do

Provide L2/L3 support for Oracle Micros Simphony POS systems across international restaurant locations. Responsibilities include hardware troubleshooting, API integration management, and coordinating with third-party payment and tax vendors.

Requirements

Requires 3+ years of hands-on experience with Oracle Micros Simphony and a strong understanding of networking and payment terminal integrations. Candidates must be able to perform root-cause analysis and communicate technical issues to non-technical stakeholders.

Listed skills

• Point-of-sale systems · Preferred
• Technical · Preferred
• analysis · Preferred
• Collaboration · Preferred
• DNS · Preferred
• management · Preferred
• Troubleshooting · Preferred
• Root Cause Analysis · Preferred
• Oracle · Preferred
• Integration · Preferred
• coordination · Preferred
• Configuration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Oracle Micros Simphony
• POS Configuration
• Hardware Troubleshooting
• Network Fundamentals
• API Integration
• Payment Gateway Connectivity
• Incident Triage
• EMC Administration
• Vendor Coordination
• ITSM Platforms
• DNS
• VPN
• Firewall Rules
• EMV
• Adyen
• Root Cause Analysis

Job areas

• Hospitality
• Technology
• Customer Service & Support
• Engineering
• Food & Beverage