CCaaS Salesforce Architect (1851)

Mississauga, ON
Hybrid
Posted Oct 17, 2026
1 position

$120–$130 / hour

Opens an external site

Employment type: Contract
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week
Office presence: 2 days per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Own and evolve Salesforce architecture across Sales Cloud, Service Cloud, and Marketing Cloud, defining target-state architectures, standards, governance, and integration patterns. Provide architectural oversight and design approvals across teams, manage platform risks and technical debt, and advise senior stakeholders on roadmaps and investment decisions.

Job details

Type: 6-month contract (opportunity for extension) Hours: 40 hours/week (8 hours/day) Work Model: Hybrid, 2 days/week onsite Rate: $120-$130/hr Skills: 5+ years Salesforce Architect, Marketing Cloud, Sales Cloud, Service Cloud, Integration, data models, data migration, API, CCaaS, Journey Builder, Email Studio, Marketo, Agile Location: Mississauga, Ontario Industry: Health DESCRIPTION As the Salesforce Architect, you will act as the architectural authority for Salesforce across the organization. You’ll define target‑state architectures, establish governance standards, and guide multiple delivery teams to ensure solutions are robust, sustainable, and aligned with business strategy. You’ll work closely with business leaders, product owners, enterprise architects, and delivery teams—balancing innovation and speed with long‑term platform health and compliance. Own and evolve end‑to‑end Salesforce architecture across Sales Cloud, Service Cloud and Marketing Cloud. Define current, transitional, and future‑state architectures aligned to enterprise and IT roadmaps Serve as the final decision‑maker for complex designs, integrations, and platform capabilities Lead architectural assessments and technology trade‑off discussions Establish Salesforce design principles, reference architectures, and architectural standards Define guardrails for customization, automation, data, and integrations Balance delivery speed with scalability, security, and compliance Identify architectural risks, technical debt, and remediation strategies Provide architectural oversight across multiple programs and teams Review and approve high‑impact solution and integration designs Act as an escalation point for complex or cross‑domain Salesforce issues Ensure solutions meet both functional and non‑functional requirements Define enterprise‑grade integration patterns using APIs, middleware, and event‑driven approaches Guide data modelling, migration strategies, and data quality governance Collaborate with Integration, Security, and Enterprise Architecture teams Serve as a trusted advisor to senior IT and business stakeholders Influence platform investment decisions and roadmap priorities Communicate complex technical concepts in clear, executive‑ready language REQUIREMENTS 5+ years of experience in a Salesforce Architect role within complex enterprise environments Deep expertise in Sales Cloud, Service Cloud, and Marketing Cloud Proven experience in architecting large‑scale, highly integrated Salesforce platforms Strong understanding of security architecture, data governance, and integration patterns Ability to influence decisions without direct authority Excellent communication and stakeholder management skills Experience with Salesforce Marketing Cloud(Journey Builder, Email Studio, integrations) Integration experience with CCaaS platforms Salesforce certifications such as: Salesforce Certified Technical Architect (CTA) Salesforce Certified Application Architect Salesforce Certified System Architect Experience in regulated or security‑sensitive environments Familiarity with Salesforce CI/CD, DevOps, and release governance Exposure to broader marketing automation ecosystems (e.g., Marketing Cloud, Marketo) As part of our hiring process, we use AI‑based systems to support initial applicant screening. To Apply

What you’ll do

Requirements

Requires 5+ years as a Salesforce Architect in complex enterprise environments, with expertise in Sales, Service, and Marketing Cloud, large-scale integrations, security, and data governance. Candidates should have strong communication and stakeholder influence skills, experience integrating with CCaaS platforms, and familiarity with Salesforce certifications, CI/CD, DevOps, and release governance.