Inbound Call Centre Representative (Regina)

Job summary

Manage a high volume of incoming calls for funeral home accounts with empathy and professionalism. Accurately gather, relay, and enter essential message details into the company system.

Job details

Inbound Call Centre Representative Location: Regina, SK Directors' Choice is seeking dedicated and detail-oriented Call Centre Representatives to join our rapidly growing team. In this vital role, you'll handle calls for a large number of Funeral Home accounts, with high levels of empathy and compassion. This is an in-office position. We pride ourselves on our supportive, compassionate, and collaborative environment, where teamwork and exceeding client expectations are paramount. If you possess excellent communication skills and computer literacy, we encourage you to apply. Key Responsibilities: Professionally manage a high volume of incoming calls, greeting callers with a polite and pleasant demeanor. Accurately gather and relay essential information, ensuring all message details are thorough and precise. Verify and meticulously enter information into our system, providing clients with confidence that their issues will be effectively communicated. Qualifications: A welcoming voice and an upbeat, professional tone. Strong command of the English language, including excellent spelling and grammar. Proficiency in a Windows-based computer environment. Ability to type 35 words per minute or more. Excellent attendance record. Availability to work one weekend day Minimum of a High School Diploma or GED and be 18 years of age. No prior experience is required; we provide comprehensive training in a positive, team-focused environment designed for your success. Compensation and Benefits: Compensation: $17.00/hr Full-time employees are eligible for a robust benefits package including: RRSP with (company matching) Dental Insurance Health Insurance Paid Time Off Vision Insurance Benefits Conditions: Waiting period may apply Shifts: Full-Time - 40 hours, 8-hr shifts You must be available to work evenings, a weekend shift, and holidays Training is the first three weeks, Monday-Friday 8am-4pm Directors' Choice is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

What you’ll do

Manage a high volume of incoming calls for funeral home accounts with empathy and professionalism. Accurately gather, relay, and enter essential message details into the company system.

Requirements

Candidates must possess a high school diploma or GED and be at least 18 years old. Proficiency in a Windows-based environment and the ability to type at least 35 words per minute are required.

Benefits

• RRSP
• Company matching
• Dental Insurance
• Health Insurance
• Paid Time Off
• Vision Insurance

Listed skills

• Communication Skills · Preferred
• Data entry · Preferred
• Customer service · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication skills
• Computer literacy
• Data entry
• Typing
• Customer service
• Empathy
• Compassion
• Attention to detail
• Windows proficiency
• English grammar
• Spelling
• Inbound Calls
• Time Off Management
• Communication
• Computer Literacy
• English Language
• Grammar
• Teamwork
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Inbound Call Center Representative
• Call Center Representative
• Contact Centre Information Clerks
• Customer Service Representatives