24 Hour Support | Counselling | Referrals
Calgary, Alberta
Distress Centre Calgary (DCC) provides 24 hour crisis support, professional counselling, and 211 referrals to hundreds of community, social, government and health resources - all at no cost. DCC ensures that everyone has a place to turn to in a time of crisis. For 50 years DCC has provided a critical service to every citizen in Calgary and area. 24 Hour Support: If you need to talk, Distress Centre is here to listen. Anyone can contact Distress Centre 24/7 by phone, text or chat. All conversations are confidential. Phone or text 403-266-HELP (4357) or chat online at distresscentre.com Youth support: ConnecTeen is Distress Centre’s youth peer support service, offering youth a choice in how to connect with our volunteers. 24 hour support is offered by phone, text and chat and peer support is available from 3-10pm on weekdays and 12-10pm on weekends. www.CalgaryConnecTeen.com 211 24 Hour Information & Referral Service: Dial 2-1-1, text INFO to 211 or visit ab.211.ca and click “live chat.”
On-site · Calgary
The specialist provides crisis intervention and system navigation for 911 callers, assessing safety and risk while connecting individuals to appropriate mental health or community resources. They also document assessments, maintain safety plans, and collaborate with emergency services and outreach teams.
On-site · Calgary
The Major Gifts Officer is responsible for managing a portfolio of major donors and prospects while leading grant development initiatives. They will collaborate with leadership and community partners to secure sustainable funding and demonstrate the impact of investments through transparent reporting.
On-site · Calgary
The Mobile Response Coordinator manages the housing check-in line and coordinates access to support services for individuals experiencing housing instability. They also provide frontline navigation, conduct assessments, and maintain accurate service records within the Coordinated Entry Program.
On-site · Calgary
The Vice President of Enterprise Data & Performance will oversee the contact centre, lead enterprise data strategy, and develop performance frameworks to guide organizational decision-making. They are responsible for building data literacy, managing technology investments, and representing the organization to government and community partners.
On-site · Calgary
The Team Lead will supervise and coach a frontline team while overseeing the Justice Navigation Program at a multi-agency hub. They are responsible for monitoring program quality, managing staff workflows, and collaborating with community partners to support participants.
Hybrid · Calgary
The specialist provides community navigation support by assessing needs and offering referrals via phone, text, and email. Additionally, they facilitate school engagement activities, including training staff and building relationships to raise awareness of 211 Alberta.
On-site · Calgary
The Team Lead supervises overnight frontline staff through performance management, quality assurance, and staff development. They also facilitate cross-site collaboration and provide frontline support to ensure service quality and organizational goals are met.
On-site · Calgary
The 988 National Crisis Line Worker is responsible for answering incoming calls and texts to provide crisis de-escalation and support. They also perform risk assessments, create safety plans, and maintain accurate records of all interactions.
Hybrid · Calgary
The Community Resource Specialist provides front-line navigation for individuals contacting 211 via phone, text, and chat to connect them with appropriate community services. They are responsible for assessing needs, providing accurate referrals, and maintaining database integrity within a 24/7 contact centre environment.
On-site · Calgary
Provide overnight crisis support by answering calls, assessing safety risks, and offering emotional stabilization and referrals. Document all interactions and perform follow-up calls to ensure caller safety and connection to resources.
