Case Manager, Ontario Works

Job summary

Manage social assistance cases by processing applications, assessing eligibility, maintaining records, and monitoring participants’ financial circumstances. Support participants in developing and progressing toward action plan goals through guidance, referrals, regular meetings, and coordination with community partners.

Job details

Description The District of Sault Ste. Marie Social Services Administration Board is searching for an energetic and enthusiastic individual to join our team based in Sault Ste. Marie as temporary Case Manager within the Ontario Works Division. The primary function of the Case Manager is to assist and support applicants and recipients of social assistance programs by involving them in making the transition from financial dependence to economic self-reliance. Case file management shall be governed by applicable legislation and departmental policies and procedures. Duties & Responsibilities Key Duties And Responsibilities Include: Complete participant applications for financial assistance. This may include participant agreements, collateral investigations, maintaining case records, updating both financial and participant information. Provide guidance, direction and referral to assist participants in developing and achieving action plan goals. Utilize the Social Assistance Management System and other computer systems to support the input of applications and program information. Conduct initial interviews to collect necessary applicant information and appropriate documentation to determine client eligibility. Conduct employability screening of participants; identify applicant strengths and barriers, and the impact on applicant employability. Provide a coordinated response to participant action plans and their progress utilizing participation agreements, meeting regularly, and acting as an internal and external liaison. Monitor ongoing financial eligibility through collateral information and periodic review of participant circumstances. Complete home visits as required. Maintain current knowledge of regulations, policies and procedures. Establish and maintain a network of community partner agencies and resources. Participate and engage with various community group initiatives, as directed by the Unit Manager. Attend staff and other meetings as requested by the Unit Manager. Maintain a working knowledge of the Occupational Health and Safety regulations, Worker responsibilities, and organizational health and safety policies and procedures. Qualifications Qualifications: The Successful Candidate Will Have The Ability To Communicate In An Effective And Tactful Manner, Contribute Routinely As a Team Member, Organize Time To Maximize Contribution And Possess a Sound Knowledge Of The Microsoft Office Environment. Additional Qualifications For This Position Include: Diploma in Social Sciences or a related discipline; and Minimum one (1) year experience in Social Services field. Proficient in both official languages is an asset. Salary & Benefits Wage Range: $35.82 – $39.90 Collective Agreement This position is covered by a collective agreement, CUPE Local 5330. Applications from outside the bargaining unit are welcome, but can only be considered if the position is not filled from within the bargaining unit. Additional Notes The District of Sault Ste. Marie Social Services Administration Board is an inclusive employer. Accommodation is available in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Individuals requiring accommodation during the application and/or the interview process should contact Human Resources as soon as possible to make appropriate arrangement.

What you’ll do

Manage social assistance cases by processing applications, assessing eligibility, maintaining records, and monitoring participants’ financial circumstances. Support participants in developing and progressing toward action plan goals through guidance, referrals, regular meetings, and coordination with community partners.

Requirements

A diploma in Social Sciences or a related discipline and at least one year of experience in the social services field are required. Candidates should communicate effectively, work well as team members, organize their time, and have sound knowledge of Microsoft Office; proficiency in both official languages is an asset.

Listed skills

• Time management · Preferred
• case management · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Action Planning · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Case Management
• Social Assistance Applications
• Eligibility Assessment
• Client Interviews
• Employability Screening
• Action Planning
• Participant Support
• Financial Eligibility Monitoring
• Case Record Management
• Collateral Investigations
• Referrals
• Community Partnerships
• Microsoft Office
• Social Assistance Management System
• Communication
• Time Management

Job areas

• Social Services
• Government & Public Sector
• Customer Service & Support

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