Inside Sales Account Manager

Job summary

The Inside Sales Account Manager is responsible for maintaining an existing customer base by managing orders, pricing, and service issues. This role also involves analyzing order trends, developing product knowledge, and conducting market research to support sales growth.

Job details

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world. Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth. The location in Fort Mill, (South Carolina, United States), is seeking talent to fill the position of Inside Sales Account Manager. This job is full-time permanent. Overview: The Inside Sales Account Manager, based in Fort Mill, SC or Montreal, Quebec, is responsible for maintaining an existing customer base. This includes order management (order processing), pricing, credit, service issues, and quality. This role will generate revenue by processing quotations and orders, influencing delivery requirements and delivery performance, and optimizing equipment efficiencies and freight costs. This position requires heavy team collaboration and communication, best supported by a hybrid work environment. Employees gain the best of both worlds, collaborating in-person, while having the flexibility to work remote on specific days. Your Challenges: Maintain Existing Customer Account Base Manage and process customer orders accurately and efficiently. Respond to pricing inquiries and execute adjustments to ensure accurate invoice and pricing information. Monitor and resolve invoice adjustments for book of business. Address and resolve service issues promptly to maintain high customer satisfaction. Account Development Analyze order history to identify trends and communicate with Outside Sales Account Manager. Develop in-depth product knowledge to provide accurate information and recommendations to customers. Monitor and manage Service Level Agreements (SLAs) to ensure timely and accurate delivery. Competitive Landscape Analysis Conduct market research to stay informed about industry trends and competitor activities. Your Skills: Understanding of customer requirements Strong independent initiative Time management Team collaboration Systems knowledge Strong analytical and problem-solving abilities Adaptability and flexibility in a fast-paced environment Customer-focused mindset Ability to manage multiple priorities and deadlines Strong organizational skills & attention to detail Your Profile: Bachelor’s Degree or minimum 3+ years of experience in an inside or outside sales environment Proficient in Microsoft Office (Excel, Word, and PowerPoint) Ability to leverage technology Excellent communication and interpersonal skills Demonstrated problem solving skills Preferred Qualifications/Professional Experience: Experience in an export or international trade environment Experience working in a CRM such as salesforce.com Bilingual (English & Spanish) capabilities a plus You will be required to successfully complete a selection process that could include interviews, an employment background check, a pre-employment drug and alcohol screen, reference verifications, aptitude tests (for some positions), and a fitness-for-duty test (for some positions). Domtar is an equal-opportunity employer. Qualified applicants will be considered without regard to age, race, color, sex (including gender identity or expression, sexual orientation, and pregnancy), marital status, religion, national origin, genetic information, disability, or veteran status. We are also committed to ensuring reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1974, and Title I of the Americans with Disability Act of 1990. Once your application has been submitted, you will receive a confirmation email. If you are selected to interview, you will be contacted by a member of our Human Resources team. To learn more about our company, consult the Domtar Company Web Site and follow us on LinkedIn, Instagram and Twitter.

What you’ll do

The Inside Sales Account Manager is responsible for maintaining an existing customer base by managing orders, pricing, and service issues. This role also involves analyzing order trends, developing product knowledge, and conducting market research to support sales growth.

Requirements

Candidates must hold a Bachelor's degree or have at least 3 years of experience in an inside or outside sales environment. Proficiency in Microsoft Office and strong communication skills are required, with experience in CRM systems or international trade considered an asset.

Benefits

• Competitive compensation • Supportive working environment • Rewarding career paths • Opportunities for learning and growth

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Team Collaboration · Preferred
• Salesforce · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Order management
• Pricing
• Customer service
• Analytical skills
• Problem-solving
• Time management
• Team collaboration
• Communication
• Microsoft Office
• CRM
• Salesforce
• Market research
• Account development
• Attention to detail
• Organizational skills
• Adaptability
• Inside Sales
• Outside Sales
• Order Management
• Product Knowledge
• Organizational Skills
• Landscape Analysis
• Microsoft Excel
• Account Development
• Multilingualism
• Customer Relationship Management
• Customer Service
• Delivery Performance
• English Language
• Spanish Language
• Packaging And Labeling
• International Trade
• Interpersonal Communications
• Invoicing
• Problem Solving
• Market Research
• Rehabilitation
• Operational Excellence
• Order Management Systems
• Order Processing
• Microsoft PowerPoint
• Quotations
• Service-Level Agreement
• Time Management
• Detail Oriented

Job areas

• Sales
• Customer Service & Support
• Manufacturing
• Logistics
• Management & Leadership
• Inside Sales Account Manager
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products