Senior Analyst, Credit

Montréal, QC
Hybrid
Posted Oct 24, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Senior · 5+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week

Job summary

The Senior Analyst, Credit performs risk analysis on customers to minimize credit exposure while ensuring adherence to company credit policies. They also manage a major account portfolio, handle collections, and resolve complex credit and invoice disputes.

Job details

Domtar is a leading producer of pulp, paper, packaging, tissue and wood products. Through our focus on safety and sustainability, as well as our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the world. Our workforce is comprised of 14,000 talented and hardworking individuals. We are proud to offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth. The location in Montreal, (Quebec, Canada), is seeking talent to fill the position of Senior Analyst, Credit. This job is full-time permanent. Overview: Reporting to the Manager, Credit, your role will consist of performing risk analysis on new and existing customers to minimize credit risk and exposure by validating strict Credit Department adherence to Domtar’s Credit Policy and Procedure. You will also ensure timely collection of a portfolio to increase accounts receivable percentage current and decrease DSO, resolve complex credit issues with customers and provide quality customer service. Your skills and challenges: Effectively manage an assigned major account portfolio of $75M+ (for +/- 200 accounts). Establish, maintain, and review accounts files and credit scorings. Maintain detailed on-line documentation of collection action taken and correspondence with stakeholders regarding issues impacting collection. Follow-up on delinquent customer accounts to maintain customer payment habits within our established payment terms. Resolve complex collection issues with customers to ensure prompt collection. Liaise with Sales, Customer Service, Sales Accounting to ensure resolution of disputed invoices, deductions, and other items. Ensure integrity of the master data files related to Credit. Troubleshoot problems related to collections, masterdata, deductions and systems whenever they affect credit or collections process. Ensure timely review and release of held orders and advise Sales and customer accordingly. Participate in the different department projects. Establish and maintain efficient work relationships with internal and external customers. Professional and courteous communication Your profile: Bilingual French and English (Required for all Corporate Positions)* You hold a bachelor’s degree in accounting or equivalent coupled with a minimum of five (5) years of experience in Credit Analysis and Collection. You are familiar with Credit tools (scoring models and financial statement analysis). You have a working knowledge of SAP (FI/CO) and Oracle (JDE) You have a good knowledge of Microsoft office and advanced knowledge of Excel functions. What we are offering Competitive salary and annual bonus At least three weeks of vacation and three floating holidays a year from the first day of work, depending on your experience Full range of group insurance from the first day of work Telemedicine services Defined-contribution pension plan with generous employer participation from the first day of work Employee and family assistance program Education assistance program Hybrid workplace: in-person and remote work Work environment based on respect, inclusion and diversity Office accessible by public transit (*) English bilingual: If listed, this qualification is required since this function requires regular verbal and/or written interaction with customers, partners and/or our American subsidiaries. Domtar is firmly committed to placing greater emphasis on the principles of equity, diversity and inclusion to empower all employees to reach their full potential. We form a dynamic team whose diverse backgrounds and wealth of perspectives are one of the keys to our success. We offer an inclusive, rewarding and safe work environment with opportunities that will help grow your skills. To learn more about our company, consult the Domtar Company Web Site and follow us on LinkedIn, Instagram and Twitter. #LI-Hybrid 23358[[titleNOC]]Finance

What you’ll do

Requirements

Candidates must hold a bachelor's degree in accounting or equivalent and possess at least five years of experience in credit analysis and collection. Proficiency in SAP, Oracle, and advanced Excel functions is required, along with bilingualism in French and English.