Prodct advisor

Job summary

Welcome dealership guests, assess their vehicle needs, and guide them through selecting new and used Hyundai models, including presenting features, conducting test drives, preparing quotes, and explaining financing and leasing options. Maintain product and promotion knowledge, follow up with customers, update CRM records, respond to digital leads, and collaborate with sales, service, and finance teams.

Job details

Role Description The Product Advisor is a full-time, on-site role based at Don Valley North Hyundai in Markham, ON. This position is responsible for welcoming guests to the dealership, understanding their vehicle needs, and guiding them through the selection of new and used Hyundai models. Day-to-day activities include presenting vehicle features and benefits, conducting test drives, preparing quotes, and supporting customers through financing and leasing options. The Product Advisor maintains up-to-date knowledge of product lines, promotions, and manufacturer programs, and collaborates with colleagues in sales, service, and finance to deliver a seamless customer experience. This role also involves following up with prospective and existing customers, maintaining accurate records in the CRM system, and supporting dealership events and digital lead responses. Qualifications Customer service and relationship-building skills, with a genuine interest in helping guests make informed vehicle decisions. Sales, negotiation, and consultative advising skills, including the ability to explain product features, pricing, and value clearly. Communication and interpersonal skills, with the ability to engage diverse customers in person, by phone, and online. Organizational and time-management skills to handle multiple inquiries, appointments, and follow-ups efficiently. Basic digital and computer skills, including use of CRM tools, email, and online lead management platforms. Ability to work on-site full time, including evenings and weekends as required by dealership operations. Previous automotive sales or retail sales experience is an asset, but candidates with strong customer-focused backgrounds are encouraged to apply. Valid Ontario driver’s license with a clean driving record and comfort conducting test drives with customers.

What you’ll do

Welcome dealership guests, assess their vehicle needs, and guide them through selecting new and used Hyundai models, including presenting features, conducting test drives, preparing quotes, and explaining financing and leasing options. Maintain product and promotion knowledge, follow up with customers, update CRM records, respond to digital leads, and collaborate with sales, service, and finance teams.

Requirements

Strong customer service, relationship-building, sales, negotiation, communication, organizational, and time-management skills are required, along with basic computer skills and familiarity with CRM and online lead tools. Candidates must be able to work on-site full time, including evenings and weekends as needed, and hold a valid Ontario driver’s license with a clean driving record; automotive or retail sales experience is an asset.

Listed skills

• Customer service · Preferred
• Relationship Building · Preferred
• Sales · Preferred
• Negotiation · Preferred
• Communication · Preferred
• interpersonal skills · Preferred
• Organization · Preferred
• Time management · Preferred
• CRM Management · Preferred
• Product Knowledge · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Relationship Building
• Sales
• Negotiation
• Consultative Advising
• Communication
• Interpersonal Skills
• Organization
• Time Management
• CRM Management
• Product Knowledge
• Customer Follow-Up
• Lead Management
• Test Drives
• Financing and Leasing Guidance

Job areas

• Sales
• Customer Service & Support
• Retail