Bilingual Helpdesk Specialist

Job summary

Provide bilingual technical helpdesk support via phone and email for a Federal Government client. Responsibilities include account management, troubleshooting Windows environments, and utilizing ITSM tools like Remedy.

Job details

Reference #: 5085 Location: Ottawa Type: Sub-Contract or Term Employee Compensation: Starting at $30.00 per hour. Rate offered will depend on experience, and qualifications. Vacancy status: Future vacancy Donna Cona is looking to add to our core team of Bilingual Helpdesk Specialists with one of our key Federal Government clients. Essential Criteria Fluently bilingual (English and French); Enhanced Reliability security clearance; Minimum of 5 years’ experience as a Helpdesk Agent in a technical environment; Excellent communication skills, oral and written; Demonstrated critical thinking and resolution / problem solving skills; Must have recent experience supporting clients with phone / email technical support in the following areas: Experience supporting Windows 2010 Office Suite; Experience in providing support for a Windows 7/ 10 environment; Supporting Office Automation tools such as MS Office Suite; Access management: Account creation / deletion; Experience working in a Desktop Support environment; Experience with IT Service Management software tools such as Remedy; and Experience in Active Directory. Additional Experience Additional experience providing IT troubleshooting and support in a complex technical environment; Experience working in a Federal government organization; and ITIL Foundation Certification. Donna Cona is committed to a diverse, equitable and inclusive workplace. We are an equal opportunity employer. We don’t discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age or any other protected status. We are committed to maintaining a barrier free recruitment process by providing equal employment opportunities through recruiting and retention of individuals.

What you’ll do

Provide bilingual technical helpdesk support via phone and email for a Federal Government client. Responsibilities include account management, troubleshooting Windows environments, and utilizing ITSM tools like Remedy.

Requirements

Requires fluency in English and French, an Enhanced Reliability security clearance, and at least 5 years of technical helpdesk experience. Proficiency in Active Directory, Windows 10, and MS Office is essential.

Listed skills

• Problem solving · Preferred
• Active Directory · Preferred
• Critical Thinking · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingual English and French
• Technical Support
• Windows 7/10
• MS Office Suite
• Access Management
• Active Directory
• Remedy
• IT Service Management
• Critical Thinking
• Problem Solving
• Desktop Support
• ITIL Foundation

Job areas

• Customer Service & Support
• Technology
• Government & Public Sector
• Consulting