Incident Management Leader

Job summary

Lead high-urgency incidents affecting business-critical, high-availability systems, coordinating technical teams, vendors, and senior stakeholders in complex enterprise environments. Conduct post-incident reviews, drive corrective actions and continuous improvement, and support operational governance and executive reporting.

Job details

Reference #: 8590 Location: Ottawa Type: Sub-contract Donna Cona Inc. is currently seeking an Incident Management Leader, for one of our key government clients. This posting is for an incorporated contract engagement and is not an employment position. Candidate MUST Have The Following A valid security clearance at the level of Reliability; Eight (8) to ten (10) years of dedicated Incident Management experience, including significant experience leading high-urgency incidents within large, complex enterprise environments; Demonstrated experience managing incidents affecting high-availability, business-critical systems with significant operational and stakeholder impact; Strong experience leading complex incident bridges involving multiple technical teams, vendors, and senior stakeholders; Demonstrated ability to remain calm, structured, and decisive while leading teams in high-pressure and time-sensitive situations; Experience conducting post-incident reviews and driving corrective actions and continuous improvement; and Strong analytical and problem-solving skills, including the ability to quickly understand complex technical situations. Candidate Should Have The Following Demonstrated Experience Ability to communicate in both official languages; French and English; Supporting Oracle PeopleSoft, preferably within a large-scale payroll, ERP, or similarly complex transactional environment; Supporting large government, financial, payroll or other highly regulated and operationally critical systems; Holding an ITIL Service Management certification, preferably ITIL 4; Working in environments with formal service-level agreements, operational governance, and executive reporting; and Working across both application and infrastructure service organizations in a multi-vendor environment. Donna Cona is committed to a diverse, equitable and inclusive workplace. We are an equal opportunity employer. We don’t discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age or any other protected status. We are committed to maintaining a barrier free recruitment process by providing equal employment opportunities through recruiting and retention of individuals.

What you’ll do

Lead high-urgency incidents affecting business-critical, high-availability systems, coordinating technical teams, vendors, and senior stakeholders in complex enterprise environments. Conduct post-incident reviews, drive corrective actions and continuous improvement, and support operational governance and executive reporting.

Requirements

Requires a valid Reliability security clearance and 8–10 years of dedicated incident management experience, including leadership of complex, high-impact incidents. Preferred qualifications include English and French communication, Oracle PeopleSoft or similarly complex systems experience, ITIL certification, and experience in regulated, multi-vendor environments.

Listed skills

• Continuous Improvement · Preferred
• Incident Management · Preferred
• Executive Reporting · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Incident Management
• High-Urgency Incident Leadership
• Incident Bridge Management
• Stakeholder Management
• High-Availability Systems
• Business-Critical Systems
• Post-Incident Reviews
• Corrective Action Management
• Continuous Improvement
• Analytical Problem-Solving
• Oracle PeopleSoft
• ITIL Service Management
• Service-Level Agreements
• Operational Governance
• Executive Reporting
• Vendor Management

Job areas

• Technology
• Management & Leadership
• Government & Public Sector
• Customer Service & Support

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